Product Support Specialist

Muskego; Muskego (WI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Benefits

Professional growth opportunities

Job summary

Inpro, located in Muskego, is seeking a Product Support Specialist to assist in daily sales and customer service functions. This role supports Inpro's Jointmaster, Expansion Joint Systems division by providing product data and custom quotes.

The ideal candidate will have a technical degree or relevant experience, strong decision-making skills, and the ability to work under pressure. Join a growing company passionate about innovation, offering a competitive salary and professional growth opportunities.

Qualifications

• 2-year technical degree or 1-3 years relevant work experience.
• Ability to make good decisions, prioritize tasks and follow through to completion.
• Ability to work well under pressure and meet deadlines.

Responsibilities

• Answer product questions from sales teams.
• Create custom part numbers for orders.
• Verify dimensions on customer order forms.
• Enter purchase orders for new product samples.
• Provide product data and support to product managers.

Skills

Decision-making

Task prioritization

Pressure handling

Office equipment knowledge

Willingness to learn

Education

2-year technical degree or relevant experience

Job description

Inpro is a leading manufacturer and global provider of high-performance, design-forward architectural products for commercial buildings. We are committed to delivering high-quality, stylish, and functional products that enhance commercial spaces. We are seeking a Product Support Specialist for our Jointmaster, Expansion Joint Systems division to handle the daily sales and customer service support functions for our product team.

Job Summary

The Product Support Specialist is a member of the Product Management team supporting Inpro sales and customer service with product data, custom quotes, and technical information, becoming a go-to product expert. This role requires an organized, detail-oriented individual with a collaborative mindset, and an interest in learning more about product management.

Key Responsibilities

• Sales Support: Answer a variety of product questions from inside and outside sales teams, building up a knowledge base of common questions and answers.
• Order Entry Support: Create custom part numbers for the sales and customer service teams.
• Customer Support: Verify dimensions on customer supplied order forms and send to vendors for quotes.
• Product Development: Enter purchase orders and requests for new product samples and materials.
• Cross-Functional Collaboration: Provide product data and information upon request and help product managers develop internal product information resources.

Qualifications

• 2-year technical degree or 1-3 years relevant work experience.
• Ability to make good decisions, prioritize tasks and follow through to completion.
• Ability to work well under pressure and meet deadlines.
• Working knowledge of office equipment and software applications.
• Willingness to learn and grow your career.

Preferred Skills

• Experience with B2B products in a manufacturing setting.
• Knowledge of commercial and healthcare design trends.
• Passion for commercial design trends and understanding market needs.

Why Join Us?

• Be part of a growing company with a passion for innovation and quality.
• Collaborate with a talented team in a dynamic, creative environment.
• Competitive salary, benefits, and opportunities for professional growth.
• Make a tangible impact on products that enhance commercial interiors.