Product Support Specialist

Muskego Area Chamber of Commerce & Tourism

Muskego (WI)

On-site

USD 42,000 - 56,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Dental insurance

Generous employer 401k contributions

Flexible spending account

Tuition reimbursement

Generous paid time off

Employee assistance program

Vision insurance

Employee discount

Life insurance

Referral program

Job summary

Inpro, a leading manufacturer of architectural products, is seeking a Product Support Specialist to assist the product management team with product data, custom quotes, and technical information. You will become the go-to product expert and support sales, enter purchase orders, verify dimensions, and collaborate across functions to develop product information resources.

This role demands attention to detail, organizational skills, and a willingness to learn and grow within a collaborative,

Qualifications

2-year technical degree or 1-3 years relevant work experience.
Ability to make good decisions, prioritize tasks and follow through to completion.
Ability to work well under pressure and meet deadlines.
Working knowledge of office equipment and software applications.
Willingness to learn and grow your career.

Responsibilities

Sales Support: Answer a variety of product questions from inside and outside sales teams, building up a knowledge base of common questions and answers.
Order Entry Support: Create custom part numbers for the sales and customer service teams.
Customer Support: Verify dimensions on customer supplied order forms and send to vendors for quotes.
Product Development: Enter purchase orders and requests for new product samples and materials.
Cross-Functional Collaboration: Provide product data and information upon request and help product managers develop internal product information resources.

Skills

Decision making

Prioritization

Pressure management

Office software

Education

2-year technical degree

1-3 years relevant work experience

Job description

Company Overview

Inpro is a leading manufacturer and global provider of high-performance, design-forward architectural products for commercial buildings. We are committed to delivering high-quality, stylish, and functional products that enhance commercial spaces. We are seeking a Product Support Specialist for our Jointmaster, Expansion Joint Systems division to handle the daily sales and customer service support functions for our product team.

Job Summary

The Product Support Specialist is a member of the Product Management team supporting Inpro sales and customer service with product data, custom quotes, and technical information, becoming a go‑to product expert. This role requires an organized, detail-oriented individual with a collaborative mindset, and an interest in learning more about product management.

Key Responsibilities

Sales Support: Answer a variety of product questions from inside and outside sales teams, building up a knowledge base of common questions and answers.
Order Entry Support: Create custom part numbers for the sales and customer service teams.
Customer Support: Verify dimensions on customer supplied order forms and send to vendors for quotes.
Product Development: Enter purchase orders and requests for new product samples and materials.
Cross-Functional Collaboration: Provide product data and information upon request and help product managers develop internal product information resources.

Qualifications

2-year technical degree or 1-3 years relevant work experience.
Ability to make good decisions, prioritize tasks and follow through to completion.
Ability to work well under pressure and meet deadlines.
Working knowledge of office equipment and software applications.
Willingness to learn and grow your career.

Preferred Skills