Product Support Specialist

Altus, LLC; Maryland; On-site; USD 85,000 - 130,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Altus Engineering in Aberdeen Proving Ground, MD seeks a Product Support Specialist for the JTCG/ME program and JMEM products. You will provide technical and data support, maintain databases, and coordinate information flow with government teams.

The role requires a STEM degree or 5 years of relevant experience, a SECRET clearance with the ability to obtain TOP SECRET, and experience with databases, scripting, and working with military systems.

Qualifications

• Bachelor’s degree in a STEM discipline, IT, Information Systems, or Business Systems with 3 years of relevant experience or 5 years in lieu of degree.
• SECRET security clearance required with ability to obtain TOP SECRET.
• Experience with relational databases and database management systems.
• Basic programming or scripting experience and ability to modify code and troubleshoot.

Responsibilities

• Provide technical and data support to IPTs, maintaining and updating technical databases and repositories.
• Review data requests, coordinate collection and approval of information, and distribute data to authorized users.
• Coordinate with government personnel, technical teams, and external suppliers to resolve issues and support program requirements.
• Maintain and update product documentation, graphics, and technical publications.
• Support publication and distribution of approved materials and maintain distribution records.

Skills

Bachelor's degree in STEM/IT/Business

3 years relevant experience

Secret security clearance

SQL / relational databases

Independent, detail-oriented

Effective written and verbal коммуника

Experience with military systems

Education

Bachelor's degree in STEM / IT / Business Systems

In lieu of degree: 5 years relevant experience

Tools

SQL

Database management systems

Job description

Job Title: Product Support Specialist-JMEM

Company: Altus Engineering

Location: Aberdeen Proving Ground, MD

Salary: $85,000-130,000

Position Overview: We are seeking a Product Support Specialist to work with the Joint Technical Coordinating Group for Munitions Effectiveness (JTCG/ME) Program Office supporting Joint Munitions Effectiveness Manual (JMEM) products.

Key Responsibilities:

• Provide technical and data support to the JTCG/ME Capabilities and Standards (C&S) Integrated Product Team (IPT), including maintaining and updating technical databases and repositories to support the integration of approved data
• Support data requests by reviewing requirements, coordinating the collection and approval of information, and distributing approved data to authorized users.
• Coordinate with government personnel, technical teams, external data and model suppliers, and other stakeholders to resolve technical issues and support program requirements.
• Maintain and update product documentation, graphics, help files, technical publications, and other program materials.
• Support the publication and distribution of approved and maintain associated distribution records and accounts.
• Maintain historical archives and master copies of technical handbooks and other JTCG/ME materials to support future revisions and modifications.
• Prepare and maintain records of archived program materials and coordinate disposition activities with the Government.
• Support technical meetings and working groups through virtual participation and approved CONUS travel.

Qualifications/Desired Skills:

• Bachelor's degree in a Bachelor’s degree in a STEM discipline, Information Technology, Information Systems or Business Systems and 3 years of relevant experience OR
• In lieu of degree, 5 years of relevant experience
• SECRET Security Clearance required with the ability to obtain TOP SECRET
• Experience working with relational databases and database management systems
• Basic programming or scripting experience, with the ability to make minor code modifications, troubleshoot existing functionality, and support software enhancements.
• Ability to understand existing software code and work with developers or technical teams to identify and resolve issues.
• Must be able to work independently, be detail oriented and organized
• Ability to communicate effectively, both orally and in writing, among a variety of audiences
• Experience working with military systems and databases.

In addition to these skills, we also desire a candidate who has provided previous support or has experience with the following:

• Weaponeering
• Targeting
• Vulnerability/Lethality Modeling

What We Offer:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

If you're driven by intellectually stimulating work, enjoy collaborating with talented peers, and thrive in a high-performing environment, then Altus may be for you!

About Us:

Founded in 2003, Altus Engineering is a Maryland small business providing professional engineering services to the Department of Defense and industry customers. These include high-quality software development services, system modeling and simulation, scientific research, and performing engineering analysis of combat systems and personnel vulnerabilities. We pride ourselves on providing outstanding professional and technical services through building and empowering teams that will continue to grow with us.