Product Support Specialist

Jered; Brunswick (GA); On-site; USD 62,000 - 72,000; Full time

Benefits offered by this job

401(k) with matching

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

PTO and Paid Holidays

Parental Leave

Job summary

Jered, a PAR Systems company, is seeking a Product Support Specialist to manage customer accounts and oversee quotes and orders from request to delivery. You will interact with customers daily and coordinate with Quality, Engineering, and Estimating to resolve pricing and order issues, ensuring quality service and timely turnarounds.

The role requires three years of related experience, strong communication, and excellent organization in a manufacturing environment.

Qualifications

• High School Diploma or equivalent required.
• 3+ years in Manufacturing, Production Planning, Project Management, or related field.
• Proficient with Word and Excel.
• Strong communication and organizational skills.
• US Citizen or Green Cardholder.

Responsibilities

• Interact with customers daily and manage requests for quotes.
• See customer orders through from initial request to delivery.
• Coordinate with Quality, Engineering, and Estimating to monitor quotes and orders.
• Address pricing, quotes, and order-related concerns promptly.

Skills

Manufacturing experience

Project management

Communication skills

Organizational skills

Customer-facing experience

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

At Jered, a PAR Systems Company and leader in engineered solutions for naval and maritime systems, our Product Support Specialists play a pivotal role in supporting our customers throughout the aftermarket experience. We are looking for a customer-focused, organized, and resourceful Product Support Specialist who can effectively manage multiple customer accounts while delivering the level of quality and responsiveness our customers expect.

In this role, you'll interact with customers daily, manage requests for quotes, and see customer orders through from initial request to delivery. You'll work across Quality, Engineering, and Estimating to monitor quote and order progress while quickly addressing concerns related to pricing, quotes, and customer orders. Your ability to communicate effectively and keep multiple priorities moving will help Jered continue to provide excellent products and customer satisfaction.

Success Criteria

As a Product Support Specialist, you'll spend much of your time managing customer accounts, responding to requests for quotes, tracking customer orders, and coordinating internally to ensure quotes and orders continue progressing toward completion. You'll work closely with Quality, Engineering, and Estimating teams to monitor both quote and order progress and ensure customers receive quality service with quick turnarounds. The most successful team members are able to follow established processes, communicate effectively with various audiences, and manage multiple priorities at once. Success in this role means providing a strong customer experience while maintaining organization and responsiveness throughout the quote and order process. Previous manufacturing experience, familiarity with blueprint reading, government contract experience, and strong people and organizational skills will help you succeed in this role.

Qualifications

• High School Diploma or equivalent
• Three (3) years of experience in Manufacturing, Production Planning, Project Management, or a related field
• Proficient with office computer software, including Microsoft Word and Excel
• Strong communication and organizational skills
• Ability to manage multiple priorities and customer accounts
• U.S. Citizen or Green Cardholder
• Must meet company drug-free workplace requirements

Preferred Qualifications

• Basic estimating or procurement experience
• Experience with blueprint reading or engineering drawings
• Previous experience in a manufacturing environment
• Previous experience with government contracts

You’ve learned about what you'll be doing, here are the benefits you'll gain when you join our team:

• Global team recognized for their passion of inventing
• First-of-a-kind product culture and project exposure
• Training and development from industry-leading experts
• Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; PTO, Paid Holidays, & Parental Leave for both Parents; Tuition Reimbursement

Jered, a PAR Systems company is an equal opportunity employer and we value individuals with a variety of backgrounds and experiences. We do not discriminate on the basis of race, color, religion, sex, national origin or any other status protected by applicable law. We use AI to assist with sorting applications, but real humans do all the evaluating and deciding. If selected for an interview, please advise our Human Resources department if you require accommodation during the interview or assessment process and we will support your accessibility needs.

You’ve learned about what you'll be doing, here are the benefits you'll gain when you join our team:

• Global team recognized for their passion of inventing
• First-of-a-kind product culture and project exposure
• Training and development from industry-leading experts
• Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; PTO, Paid Holidays, & Parental Leave for both Parents; Tuition Reimbursement

Jered, a PAR Systems company is an equal opportunity employer and we value individuals with a variety of backgrounds and experiences. We do not discriminate on the basis of race, color, religion, sex, national origin or any other status protected by applicable law. We use AI to assist with sorting applications, but real humans do all the evaluating and deciding. If selected for an interview, please advise our Human Resources department if you require accommodation during the interview or assessment process and we will support your accessibility needs.

#AreaOfInterest:Aftermarket