Product Support Sales Representative (PSSR) - Crushing

ICM Solutions LLC; Phoenix (AZ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

PTO

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Job summary

ICM Solutions LLC in Arizona seeks a Product Support Sales Representative to drive sales of crushing and heavy equipment services. You will consult customers on technical support and product management to maximize ROI and equipment performance.

Responsibilities include presenting products, performing needs analyses, cold outreach, and achieving targets, with travel for on-site customer support as needed.

Qualifications

• Proven work experience as a sales representative; crushing/aggregates, mining or heavy equipment experience preferred.
• Familiarity with CRM practices and ability to build productive business relationships.
• Strong presentation, communication, and negotiation skills.
• Excellent time management and organizational abilities.
• Proactive and motivated with a target-driven mindset.

Responsibilities

• Present, promote and sell products/services to existing and prospective customers.
• Perform cost-benefit and needs analysis of customers to meet objectives.
• Reach out to customer leads through cold calling.
• Expedite resolution of customer problems to maximize satisfaction.
• Achieve sales targets within schedule and time frame.
• Coordinate sales efforts with internal teams and departments.
• Analyze territory potential and deliver status reports.
• Provide reports on customer needs, problems, interests, and competition.

Skills

Sales experience

CRM familiarity

MS Office

Presentations

Negotiation

Time management

Job description

Description

ICM Solutions, the leader in crushing, underground mining rebuild, and white paving equipment, service, and solutions across the Mountain West, is seeking a Product Support Sales Representative (PSSR) to join our growing team in Arizona. The PSSR is a key member of the Sales team, elevating our customers' experience and driving their ROI to ensure customers' operational success and ICM's financial objectives. The PSSR will work with our customers as a consultant in the areas of technical support and product management to ensure the best rate of return on their crushing, screening, conveying, and washing equipment investments.

Duties & Responsibilities:

• Present, promote and sell products/services to existing and prospective customers.
• Perform cost-benefit and needs analysis of existing/potential customers to meet their objectives.
• Reach out to customer leads through cold calling.
• Expedite the resolution of customer problems and complaints to maximize satisfaction.
• Achieve agreed upon sales targets and outcomes within schedule and time frame.
• Coordinate sales effort with internal team members and other departments.
• Analyze the territory/market's potential, track sales and deliver status reports.
• Supply management with reports on customer needs, problems, interests, competitive activities and potential for new products and services.
• Travel (daily and overnight as needed) to build and maintain customer relationships and provide on-site support to operations.

Requirements

• Proven work experience as a sales representative; crushing/aggregates, mining or heavy equipment experience preferred.
• Highly motivated and target/goal driven.
• Familiarity w/CRM practices along with ability to build productive business professional relationships.
• Keep abreast of best practices and promotional trends.
• Excellent selling, communication, and negotiation skills.
• Prioritizing, time management and organizational skills.
• Excellent knowledge of MS Office.
• Ability to create and deliver presentations tailored to the audience needs.
• Continuously improve through feedback.

Why ICM Solutions?

• Fast-growing company with big ambitions—to be the best crushing, underground mining rebuild, and white paving dealer in North America.
• Strong, people-focused culture where your work truly makes an impact.
• Competitive benefits: PTO, sick pay, medical/dental/vision/life insurance, 401(k) with company match, and more.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).