Product Support Sales Representative - Power

Altorfer Industries, Inc; Rockford (IL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k)

Paid Holidays

Paid Parental Leave

Paid Time Off

Education Assistance

Job summary

Altorfer Industries, Inc is looking for a Product Support Sales Representative in Rockford, IL to provide sales support for Electric Power Generation units. This full-time role involves local travel, customer satisfaction coordination, and achieving sales quotas.

The ideal candidate should have a relevant undergraduate degree and previous sales experience, as well as proficiency in CRM tools like Excel. Benefits include health insurance, 401(k), paid time off, and educational assistance.

Qualifications

• Two or four year undergraduate degree from an accredited college preferred.
• Previous experience in a service organization or related sales coordination role preferred.
• Valid driver's license with a clean driving record required.

Responsibilities

• Coordinate customer satisfaction for Truck and Generator service.
• Execute sales techniques and manage customer interactions.
• Travel within assigned territory to meet clients and promote services.

Skills

Customer satisfaction

Sales techniques

Prospecting

CRM software proficiency

Education

Undergraduate degree (two or four year)

Tools

Excel

Access

PowerPoint

CRM software

Job description

Product Support Sales Representative - Power

Req No.: 2026-5700 | Category: Sales | Location: US-IL-Rockford (Additional: US-IL-Addison) | Type: Regular Full-Time | Union or Non-Union: Non-Union | Division: Power Systems | Company: Altorfer Industries Inc.

Working Hours/Days

8:00 AM – 4:30 PM

Overview

The Product Support Sales Representative (PSSR) calls on users of Electric Power Generation units to provide maintenance and repair options through Altorfer Power Systems. The role promotes territorial service objectives, helps clients reduce operating costs by recommending service product options, and enters prospects for parts and full chassis service opportunities for our Caterpillar On-Highway Truck division. Each PSSR is assigned a territory and customer base by the Product Support Sales Manager, has a weekly call quota, and attends staff meetings to report on progress. Local travel with a company car is required.

Basic Duties

Principal Functions & Responsibilities

• Works closely with Parts, Service, and Inside Sales to ensure all customers receive an exceptional level of customer satisfaction for their Truck and Generator service.
• Practices fundamentals of good sales techniques, prospecting, telemarketing, preparing effective sales presentations, using sales aids, closing, etc.
• Aggressively work Prospect Customer list for all engine and full chassis opportunities.
• All assigned accounts will be profiled following the Product Support Sales Manager's direction and periodic maintenance will be performed throughout the year.
• In-person account frequency will be set at 12 per week with one office day.
• Aggressively promote all current service and parts special sales promotions including but not limited to CSA, ESC, Parts Store, etc.
• Submits all customer communication indicating contact and subjects discussed in Sales Link Activities.
• Monitors customer database in Sales Link for contact name changes, addresses and phone number changes, account name change, email and unit information assignment.
• Maintain, as necessary, a library of all Caterpillar service publications.
• Assist with maintenance of engine serial numbers/unit numbers and contact information for all customers utilizing Sales Link.
• Utilize Truck.Cat.Com as one safe source of information for the on-highway engine business.
• Participates in factory visits, works with and joins local trade associations and other related commercial marketing account activity.
• Aggressively looks for non-Cat sales opportunities in A.O.R. and reports customer contact information and current competitor when available in Sales Link under prospects and applicable Campaign.
• Assists with credit issues should a charge customer's account become delinquent.
• Expense reports will be submitted with receipts for all expenses incurred and submitted to A/P the first Monday of the new month.

Qualifications

Education / Qualification / Experience

A two or four year undergraduate degree from an accredited college preferred. Previous experience in a service organization, power systems sales, or related sales coordination role preferred. Computer proficiency in Excel, Access, PowerPoint, and CRM software.

Must possess a valid driver's license with a clean driving record (no more than two minor violations within the past three years and no major violations within the past five years).

Benefits

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off: Prorated 80 hours of PTO
• Education Assistance
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

Pay rate: $70,000 – $110,000 annually.

Physical Requirements / Working Conditions

This position works out of an office environment and travels to meet customers. May, on a continuous basis, sit at a desk or in a car for an extended period of time; answer telephone calls and write or use a keyboard to communicate through written means. Traveling is needed to visit current and new customers. Walking and lifting up to 50 lbs may be required. Noise level in an office environment is usually moderate to low.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.