Product Support Sales Representative (North London)

McHale Komatsu Ltd; United States; Remote; USD 40.000 - 74.000; Vollzeit

Benefits dieser Stelle

Company car

Competitive salary & commission

27 days leave + holidays

Pension scheme

Employee Assistance Programme

Death in service cover

Zusammenfassung

McHale Komatsu in North London is seeking a Product Support Sales Representative to develop parts and service sales and build strong customer relationships. You’ll visit sites regularly, identify opportunities and tailor solutions to keep customers’ machines productive.

Working closely with the depot, parts and service teams, you’ll inspect machines, provide reports and purchasing forecasts, update CRM records and support campaigns and promotions.

Qualifikationen

• Experience in a similar sales/support role.
• Strong communication and presentation skills.
• Ability to manage customer relationships and sales cycles.

Aufgaben

• Build and maintain customer relationships through regular visits across your territory.
• Identify and develop opportunities to grow parts and service sales.
• Carry out machine inspections, provide reports, repair recommendations and forecasts.
• Share customer feedback and market insight to inform pricing and offering.
• Keep CRM up to date with visits, leads and opportunities.
• Support product promotions, campaigns and shows.

Kenntnisse

Communication skills

Presentation skills

Customer relationship building

CRM experience

Sales experience

Tools

MS Office (Outlook, Excel)

CRM software

Jobbeschreibung

Role: Product Support Sales Representative
Location: North London

Do you know heavy plant equipment and enjoy building strong customer relationships? Join McHale Komatsu as a Product Support Sales Representative and help customers get the best from their machines.

You’ll develop parts and service sales across your territory, combining product knowledge with a practical understanding of customers’ operations. From regular site visits to machine inspections, you’ll identify opportunities, recommend solutions and build lasting relationships.

The role

Working closely with our depot, parts and service teams, you will:

• Build and maintain customer relationships through regular, planned visits across your territory.
• Identify and develop opportunities to grow parts and service sales.
• Carry out machine inspections, providing customers with reports, repair recommendations and purchasing forecasts.
• Share customer feedback and market insight to help shape our offering and maintain competitive pricing.
• Keep CRM records up to date, recording customer visits, sales leads and opportunities.
• Work with colleagues to resolve customer queries and support product promotions, campaigns and shows.

About you

You’ll bring experience in a similar role, a track record of sales success and sound knowledge of heavy plant equipment. You’ll be confident talking to customers, understanding their requirements and developing relationships through reliable advice and service.

You’ll also have:

• Strong communication and presentation skills.
• A self-motivated, organised approach, with the flexibility to manage changing priorities.
• The ability to remain calm and professional under pressure.
• Good Microsoft Office skills, including Outlook and Excel.

Experience using a CRM system and relevant sales training would be advantageous.

Why join McHale Komatsu?

You’ll represent a respected name in construction equipment, working with customers and colleagues who share your interest in keeping machines productive. This is an opportunity to combine technical knowledge, customer service and sales, with a direct contribution to the growth of our parts and service business.

What we can offer you

• Competitive salary and commission structure to recognise your contribution and sales success.
• Company car.
• Annual leave increasing with service up to 27 days, plus bank holidays and a Christmas shutdown.
• Company pension scheme.
• Employee Assistance Programme, providing confidential advice and support.
• Death in service cover.