Product Support Sales Representative

Bejac Corporation; Portland (OR); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Parental leave

Referral program

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Bejac Corporation in Portland, Oregon is seeking a Product Support Sales Representative to understand customer needs, build valued relationships, and identify opportunities to grow parts and service sales across our business segments.

This role calls on current and new customers, supports equipment management, resolves product issues, coordinates with sales and service, and promotes aftermarket offerings and training.

Qualifications

• AA or BA preferred, some college acceptable.
• Minimum 2 years of parts counter or related experience.
• Basic to moderate Excel/Word/Outlook skills.
• Excellent customer service skills.
• Ability to lift up to 50 lbs.

Responsibilities

• Call on current and potential customers to build relationships and maximize sales.
• Assist in customer equipment management and resolve product issues.
• Resolve customer complaints promptly to maintain relations.
• Coordinate with sales and service on developments.
• Prepare call reports and activity logs.
• Promote aftermarket business and inform customers of new products and services.
• Provide product/operation/service training to customers.

Skills

Customer service

Multi-tasking

Communication

Problem solving

Detail oriented

Education

AA or BA preferred

Tools

Excel

Word

Outlook

Job description

Description

Our Portland, OR location is currently seeking a Product Support Sales Representative that will assist in understanding customer’s needs and challenges, creating valued customer relationships, and seeking new opportunities to grow sales. This person will support Bejac customers with the primary focus on parts and service sales to all of our business segments.

Essential Duties and Responsibilities:

• Call on current and potential customer base establishing long-lasting customer relationships and maximizing parts and service sales.
• Assist in customer equipment management. Resolve customer product issues to ensure that all possible business is being conducted ie. parts, service, sales, etc. Provide support to sales group, assisting sales staff in making customer calls. Assist sales dept. with special projects and technical problems when possible.
  
• Resolve customer complaints by taking prompt and appropriate action to maintain excellent customer relations
• Plan and coordinate activities concerned with assembling, testing, and commissioning of various equipment. Address complaints, resolve issues, and trouble shoot problems. Conduct, plan, and advise on products, operations, and service training to Bejac personnel and customers
• Monitor work order closing related to your sales activity to ensure invoicing occurs within 5 business days of last work activity on each job; monitor all accounts checking for accuracy, completeness, and ensuring timely processing and closing.
• Work with service dept. on warranty work orders for proper administration of claims to manufacturer and ensure all warranty and policy decisions are mutually fair to the customer, the manufacturer, and Bejac.
• Maintain support for technicians, resolving various problems and promoting customer contacts; participate in meetings to promote our brands.
• Coordinate with the sales and service departments regarding any relevant developments.
• Complete and turn-in all call reports, daily activity log and status reports of current and future activities for review.
• Promote aftermarket business that favors both Bejac and our customers. Inform customers of new products, specials, and additional services.
• Conduct product/operation/service training to customer

We have an excellent benefits package that includes medical, dental, and vision; paid holidays, vacation, sick days; education reimbursement; employer-contributing 401(k) plan, and more!

We are an Equal Opportunity Employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: One location

Notice to Job Applicants:

• Bejac Corporation requires all eligible applicants to pass a drug and alcohol screening before an offer of employment is extended.
• Bejac Corporation requires all eligible applicants to pass a background check.
• A post-offer, pre-employment physical is required for all new hires before beginning work. This will be paid for by Bejac Corporation.
• Any person hired into a position which requires a uniform must pay a $500.00 deposit. Payroll deductions may be arranged through the Payroll Manager. Deductions may not exceed eight (8) payroll periods. More information regarding uniforms will be discussed during New Hire Orientation.
• A DMV record and valid Driver’s license will be required for all persons driving a Company vehicle, operating equipment, or driving their personal vehicle for Company business.
• Proof of auto insurance will be required for all persons driving a Company or personal vehicle for Company business.

Requirements

• AA or BA preferred, some college okay
• Minimum 2 years previous parts counter or related experience
• Basic to moderate use of Excel, Word, and Outlook
• Good basic math skills
• Ability to read charts/schematics
• Excellent customer service skills
• Ability to multi-task as this position will wear several hats
• Quick-learner, can think on your feet
• Self-starter and requires little supervision
• Possess good judgment and common sense
• Detail oriented
• Must be able to pass a pre-employment drug screen and physical
• Possess a clean and valid driver's license, no DUI or DWI past 7 years, H6 required
• Must be able to lift 50lbs. unassisted