Genesis Counterperson

Genesis of Cherry Hill; Marlton (NJ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Choice of three health insurance plans

401(k) retirement plan with company match

Company paid life insurance

Optional voluntary benefit menu

Job summary

Genesis of Cherry Hill is seeking a Parts Sales Consultant to assist customers with automotive parts inquiries and sales processing. The ideal candidate will have a high school diploma and prior experience in customer service or parts sales. Responsibilities include parts identification, inventory management, and processing orders. The position offers benefits including health insurance options, a 401(k) retirement plan, and company-paid life insurance. Strong organizational and customer service skills are essential for success in this role and a positive work ethic is necessary.

Qualifications

• Prior experience in parts sales, retail, or customer service is preferred.
• Excellent interpersonal and communication skills for diverse customer interactions.
• Strong attention to detail for managing inventory and paperwork.

Responsibilities

• Assist customers with parts inquiries and provide technical assistance.
• Process sales transactions and create invoices for various accounts.
• Manage and maintain accurate parts inventory and order items as needed.

Skills

Customer service skills

Product knowledge of automotive parts

Organizational skills

Technical proficiency with POS systems

Problem-solving abilities

Education

High school diploma or equivalent

Tools

Inventory management software

Electronic parts catalogs

Point-of-sale (POS) systems

Job description

Key Responsibilities

Customer service: Assist customers or technicians in person, over the phone, and via email with parts inquiries. Identify their needs and provide expert advice and technical assistance to ensure they purchase the correct part.

Parts Identification: Use catalogs and systems to look up parts, provide recommendations, and order items that are out of stock.

Order processing: Process sales transactions, handle payments, and create invoices for retail customers, service technicians, and wholesale accounts.

Communication: Provide quotes, follow up on back-ordered parts, and communicate effectively with customers, technicians, and suppliers.

Inventory management: Manage and maintain accurate parts inventory, which includes daily restocking, ordering out-of-stock items, and performing cycle counts.

Special orders and follow-ups: Place special orders for parts that are not in stock, track shipments, and notify customers and technicians when the order arrives.

Returns and credits: Process customer and vendor returns, inspect items for damage, and issue proper credit or refunds.

Promotional sales: Promote sales, specials, and companion parts to maximize revenue and ensure customers are aware of the full product line.

Workspace Organization: Keep the counter and inventory areas clean, organized, and uncluttered.

Documentation: Maintain clear and orderly records of all repair orders, invoices, and special-order parts.

Continuous learning: Stay current on new products, technical information, and industry trends by participating in training programs.

Qualifications and Skills

Education and Experience: A high school diploma or equivalent is generally required. Prior experience in parts sales, retail, or customer service. (preferred)

Product knowledge: A strong knowledge of automotive or equipment parts, systems, and mechanics is essential for assisting customers.

Customer service skills: Excellent interpersonal and communication skills are needed to interact with a diverse customer base and resolve issues professionally.

Organizational skills: Strong organizational skills and attention to detail are critical for managing inventory, tracking orders, and handling paperwork accurately.

Technical proficiency: Familiarity with inventory management software, point-of-sale (POS) systems, and electronic parts catalogs.

Problem-solving abilities: The capacity to identify customer needs and find creative solutions or alternative parts is a valuable skill.

Physical demands: The role may require standing for long periods, lifting heavy parts, and handling materials.

Work ethic: A positive, reliable, and team-oriented work ethic is necessary for success in a fast-paced environment.

Benefits

Choice of three health insurance plans; you choose the plan best for you and your family.

Choice of two dental plans.

401(k) retirement plan with company match.

Choice of two vision and eyeglass plans.

Company paid life insurance.

Optional voluntary benefit menu including disability insurance, legal services, group term life insurance, critical illness insurance and more.

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