Customer-Focused Parts & Service Sales Rep

Bejac Corporation; Las Vegas (NV); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Parental leave

Referral program

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Bejac Corporation in North Las Vegas, NV is seeking a Product Support Sales Representative to understand customer needs, build valued relationships, and pursue new sales opportunities, with a focus on parts and service sales across business segments.

The role is full-time, Monday–Friday, 8 AM–5 PM, with an excellent benefits package offered by Bejac. Candidates should have 2+ years in parts counter or related experience and strong Excel/Outlook skills.

Qualifications

• AA or BA preferred; some college ok
• Minimum 2 years parts counter or related experience
• Basic to moderate use of Excel, Word, and Outlook
• Good basic math skills
• Ability to read charts/schematics
• Excellent customer service skills
• Ability to multi-task as this position will wear several hats
• Self-starter and requires little supervision
• Possess good judgment and common sense
• Must be able to pass pre-employment drug screen and physical

Responsibilities

• Call on current and potential customer base establishing long-lasting customer relationships and maximizing parts and service sales.
• Assist in customer equipment management. Resolve customer product issues to ensure that all possible business is being conducted ie. parts, service, sales, etc. Provide support to sales group, assisting sales staff in making customer calls. Assist sales dept. with special projects and technical problems when possible.
• Resolve customer complaints by taking prompt and appropriate action to maintain excellent customer relations
• Plan and coordinate activities concerned with assembling, testing, and commissioning of various equipment. Address complaints, resolve issues, and trouble shoot problems. Conduct, plan, and advise on products, operations, and service training to Bejac personnel and customers
• Monitor work order closing related to your sales activity to ensure invoicing occurs within 5 business days of last work activity on each job; monitor all accounts checking for accuracy, completeness, and ensuring timely processing and closing.
• Work with service dept. on warranty work orders for proper administration of claims to manufacturer and ensure all warranty and policy decisions are mutually fair to the customer, the manufacturer, and Bejac.
• Maintain support for technicians, resolving various problems and promoting customer contacts; participate in meetings to promote our brands.
• Coordinate with the sales and service departments regarding any relevant developments.
• Complete and turn-in all call reports, daily activity log and status reports of current and future activities for review.
• Promote aftermarket business that favors both Bejac and our customers. Inform customers of new products, specials, and additional services.
• Conduct product/operation/service training to customer

Skills

Customer service

Excel

Word

Outlook

Math skills

Reading schematics

Multi-tasking

Self-starter

Education

AA/BA preferred

Some college

Job description

Bejac Corporation in North Las Vegas, NV is seeking a Product Support Sales Representative to understand customer needs, build valued relationships, and pursue new sales opportunities, with a focus on parts and service sales across business segments.

The role is full-time, Monday–Friday, 8 AM–5 PM, with an excellent benefits package offered by Bejac. Candidates should have 2+ years in parts counter or related experience and strong Excel/Outlook skills.