Product Support Sales Representative

Kirby-Smith Machinery, Inc.; Abilene (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Above-Average Pay

Medical/Dental/Vision

401K with Company Match

PTO and Holidays

Disability insurance

Growth Opportunities

Paid Training

Family-Owned and Operated

Health and Wellness

Job summary

Kirby-Smith Machinery, Inc. seeks a Product Support Sales Representative to proactively support parts and service across its product lines. You will be the primary contact for customers in the assigned territory and play a key role in the company’s success.

Responsibilities include advising on component repair and replacements, managing PM opportunities, coordinating with Parts & Service to quote and secure orders, and delivering after-sale product support with on-site attendance.

Qualifications

• High School Education or Equivalent
• 3 years of heavy equipment industry experience
• Proficient with Microsoft Office - Word, Excel, PowerPoint, Outlook, and various web-based applications
• Excellent communication and interpersonal skills

Responsibilities

• Communicates and supports the Kirby Smith vision and core values
• Builds lasting relationships with the assigned customer base
• Assists customers with component repair, rebuild, or replacement decisions
• Manages key items for repair or replacement including Undercarriage and Tires, GET, and Filters/Fluids
• Expands Preventative Maintenance business by selling PM services
• Coordinates with Parts & Service to obtain POs, quotes, resolve disputes, and maintain customer relations
• Supports Sales in demos and startups and collaborates on territory calls
• Delivers after-sale product support and warranty documentation
• Communicates leads for machine sale and product support opportunities
• Performs other duties and maintains consistent on-site attendance

Skills

Heavy equipment experience

Microsoft Office proficiency

Excellent communication

Interpersonal skills

Education

High School Diploma or Equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Who We Are Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today’s construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!

Product Support Sales Representative Benefits

• Above-Average Industry Pay
• Comprehensive Benefits Package (including Medical/Dental/Vision)
• 401K Plans with Company Match
• Generous PTO Package/Paid Holidays
• Short/Long Term Disability
• Growth Opportunities
• Paid Training
• Family-Owned and Operated
• Health and Wellness

Product Support Sales Representative Position Purpose

Responsible for proactively supporting key parts and service functions for all Kirby Smith Machinery product lines. The Product Support Sales Representative (PSSR) is the key point of contact for all customers in the assigned territory and is a crucial component of the company’s success.

Product Support Sales Representative Essential Duties And Responsibilities

• Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
• Acts as a business relationship manager by building lasting and effective relationships with all assigned customer base
• Assists customers with component repair, rebuild, or replacement decisions, including but not limited to Major/Minor components, Welding fabrication and line borings, Machine inspections, and Undercarriage Management
• Manages key commodity items for repair or replacement, including but not limited to Undercarriage and Tires, Ground Engaging Tools (GET), and Filters and Fluids
• Enhances Preventative Maintenance (PM) business by expanding existing PM service machine base and selling cost/hour or block services
• Maintains a team environment within departments by working closely with Parts & Service departments to obtain purchase orders from customers, quote on opportunities, resolve disputes, and build relationships with the customer base
• Works closely with Sales departments to aid in Demos and Startups
• Collaborates on sales calls in the territory
• Provides all after-sale product support to customers
• Delivers and completes all warranty-related documents on new machines sold
• Communicates leads back and forth for machine sale opportunities as well as product support opportunities
• Performs other job-related duties as assigned
• Ensures consistent and reliable on-site attendance

Product Support Sales Representative Minimum Qualifications

• High School Education or Equivalent
• Three (3) years of heavy equipment industry experience or in a related field
• Proficient with Microsoft Office - Word, Excel, PowerPoint, Outlook, and various web-based applications
• Excellent communication and interpersonal skills

Product Support Sales Representative Physical Requirements

• Pushing/Pulling/Lifting/Carrying up to 50 pounds without assistance
• Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead
• Driving or sitting for long periods
• Ability to hear, listen, see, and touch
• Adheres to personal protective equipment (PPE) policy and maintains individual PPE in functional condition

This is a safety-sensitive position.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.