Product Support Sales Rep (PSSR)

MGX Equipment Services; Houston (TX); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

401(k) beginning day one

Comprehensive benefits

Paid vacation and holidays

Parental leave

Team building events

Job summary

MGX Equipment Services in Houston, TX, is seeking a Product Support Sales Representative (PSSR) to identify new opportunities for parts and service sales. The role reports to the Branch Manager and partners with Parts and Service Managers to quote and follow up with accounts.

The PSSR will build relationships with customers, quote deliveries, and support the sales, service and parts teams to achieve monthly goals. This full-time position requires travel and a strong customer-service mindset.

Qualifications

• High School Diploma or GED required with a minimum of three (3) years of sales experience preferred within the construction equipment industry.
• Must be proficient in Microsoft Office Suite.
• Must be self-disciplined and have exceptional customer service and interpersonal skills with a proactive approach to gaining clientele.
• Knowledge of Crane Equipment (i.e., ATs, RTs, Crawlers, etc.) preferred.
• Must have clean driving record with the ability to travel. Travel: 80% daily travel within assigned territory; occasional overnight travel required.

Responsibilities

• Maintains a sales program within the area based on customer requirements; organizes territory in order to maximize selling time.
• Establishes and maintains relationships with new and existing customers; sets up new vendors.
• Informs customers of supply and price trends.
• Secures and renews orders and arranges delivery dates.
• Supports internal sales, service and parts departments.
• Assists with past due account balances.
• Performs inspections on cranes as per request by customers and/or insurance companies; completes inspections on time and discusses results with customer.
• Compiles and prepares lists and labor estimates for quotes.
• Provides customers with technical support; provides operator and maintenance orientation on new equipment; ensures scheduled maintenance is performed in a timely manner.
• Researches and delivers parts to customers.
• Works closely with Parts and Service Managers to accomplish monthly sales goals.
• Increases sales of replacement parts and solicits revenue repair work on equipment.
• Provides exceptional customer support through timely communications and excellent service.
• Follows up on sales calls.
• Delivers welcome packet within 1 week of delivery of a new or used product.
• Subject matter expert on complete product line in area of responsibility.
• Other duties as assigned.

Skills

Customer service

Sales experience

Travel readiness

Tools

Microsoft Office Suite

Job description

Job Description

The Product Support Sales Representative (PSSR) is a professional salesperson possessing an in-depth knowledge of the company and its products, services and support programs; meeting with customers and prospects to identify new opportunities for parts and/or service sales and works closely with both Parts and Service Managers to quote and follow-up with new and existing accounts.

This position will be located at the Huston TX, branch for MGX Equipment Services and reports to the Branch Manager.

The Product Support Sales Representative (PSSR) is a professional salesperson possessing an in-depth knowledge of the company and its products, services and support programs; meeting with customers and prospects to identify new opportunities for parts and/or service sales and works closely with both Parts and Service Managers to quote and follow-up with new and existing accounts.

Essential Job Functions

• Maintains a sales program within the area based on customer requirements; organizes territory in order to maximize selling time.


• Establishes and maintains relationships with new and existing customers; sets up new vendors.


• Informs customers of supply and price trends.


• Secures and renews orders and arranges delivery dates.


• Supports internal sales, service and parts departments.


• Assists with past due account balances.


• Performs inspections on cranes as per request by customers and/or insurance companies; completes inspections on time and discusses results with customer.


• Compiles and prepares lists and labor estimates for quotes.


• Provides customers with technical support; provides operator and maintenance orientation on new equipment; ensures scheduled maintenance is performed in a timely manner.


• Researches and delivers parts to customers.


• Works closely with Parts and Service Managers to accomplish monthly sales goals.


• Increases sales of replacement parts and solicits revenue repair work on equipment.


• Provides exceptional customer support through timely communications and excellent service.


• Follows up on sales calls.


• Delivers welcome packet within 1 week of delivery of a new or used product.


• Subject matter expert on complete product line in area of responsibility.


• Other duties as assigned.

Job Requirements

• High School Diploma or GED required with a minimum of three (3) years of sales experience preferred within the construction equipment industry.


• Must be proficient in Microsoft Office Suite.


• Must be self-disciplined and have exceptional customer service and interpersonal skills with a proactive approach to gaining clientele.


• Knowledge of Crane Equipment (i.e., ATs, RTs, Crawlers, etc.) preferred.


• Must have clean driving record with the ability to travel. Travel: 80% daily travel within assigned territory; occasional overnight travel required.

Health & Safety Requirements

• Perform job functions in a safe manner.


• Wear all Personal Protective Equipment (P.P.E.) required by Company policy for the job being performed.


• Know and follow established job specific and facility wide safety and health procedures and rules.


• Actively participate in safety and health training and demonstrate competency based on training received.


• Bring safety and health issues, unsafe acts, and safety suggestions to management’s attention or correct those you can.

Working Conditions

This is a full-time position with typical working hours between 7:00 am to 4:00 pm. Overtime and weekend work may be possible based on business conditions.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position will be in a normal sales office environment, with considerable exposure to elements such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors and/or loud noises. While performing the duties of this job, the employees is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. There is frequent lifting and/or moving of up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color and peripheral vision, depth perception and ability to adjust focus.

Benefits

• Competitive total rewards package including benefits and 401(k) beginning day one of employment.


• Continuing education and training opportunities; tuition reimbursement for those who qualify.


• Vacation and Holiday Pay


• Paid Parental Leave


• Team building, engagement events, and community involvement


• Scholarship Program


• And much more!

Pay

This position offers a pay range between $50,000-$65,000 annually plus variable compensation. Pay is provided on a bi-weekly basis and there are 14 days in the pay period, beginning on a Monday and ending on a Sunday.

About Us

The Manitowoc Company was founded in 1902 and has over a 120-year tradition of providing high-quality, customer-focused products and support services to its markets. Headquartered in Milwaukee, Wisconsin, United States, Manitowoc is one of the world's leading providers of engineered lifting solutions. Manitowoc, through its wholly-owned subsidiaries, designs, manufactures, markets, distributes, and supports comprehensive product lines of mobile hydraulic cranes, lattice-boom crawler cranes, boom trucks, and tower cranes under the Aspen Equipment, Grove, Manitowoc, MGX Equipment Services, National Crane, Potain, Shuttlelift, and Upfits by Aspen Equipment brand names.

EOE / DISABLED / VETERAN