Product Support Representative- PSR

Linder Industrial Machinery Company; Jacksonville (FL); On-site; USD 42,000 - 70,000; Full time

Job summary

Linder Industrial Machinery Company in Jacksonville, FL seeks a Product Support Representative to grow the territory by delivering product support and promoting all makes of machinery parts and services. You will drive service sales, prepare quotes, and conduct after-sales visits while building a robust CRM database.

The role requires strong communication, mechanical aptitude, and heavy equipment knowledge, with a focus on customer needs and collaborative teamwork with Service, Parts, and Sales

Qualifications

• Associate degree (AA) or equivalent from two-year college, technical school, or equivalent combination of education and experience.
• Strong interpersonal relationships and communication skills.
• Knowledge of maintenance, repair, parts department functions, and customer needs.
• Mechanical aptitude and experience in heavy equipment industry.

Responsibilities

• Expand presence in assigned territory and provide product support to customers.
• Increase Parts and Service sales opportunities, including consumables and service repairs.
• Prepare and present Parts and Service quotations.
• Conduct after-sales visits and sign up customers for electronic ordering.
• Maintain CRM data with machine lists, contacts, and purchasers.
• Perform routine machine visits and 50-point inspections for customers.
• Promote current Parts and Service marketing programs (New, Used, All Makes).
• Collaborate with Service, Parts, and Sales teams to support customers.
• Maintain daily CRM call reports and support the sales team.

Skills

Interpersonal relationships

Verbal communication

Written communication

Mechanical aptitude

Heavy equipment knowledge

Customer needs understanding

Education

AA degree or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Product Support Representative- PSR

023035-CSM FLA SUPV Jacksonville, FL, US

3 days ago Requisition ID: 4711

Linder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.

Job Summary:

Expand Linder’s presence in assigned territory, providing product support to customers, and increase product support revenue. Promote Linder’s “all makes” products and demonstrate by actions that the PSR and Linder are solutions providers.

Responsibilities:

• Increase Parts and Service Sales opportunities in assigned territory in order to grow revenue, including consumables and commodities, service repairs, and undercarriage

• Prepare and present Parts and Service quotations for customers

• Conduct after-sales visit

• Complete and present Komtrax and Warranty certificates, complete 90 -day revisit, discuss and sign up customers for electronic part ordering

• Acquire customer information to build comprehensive data base to include machine lists, customer contacts, influencers, and Parts and Service purchasers - all information to reside in CRM

• Conduct routine machine visits completing 50-point walk around inspection and present to customers

• Promote current Parts and Service marketing and sales programs to include New, Used , and All Makes opportunities

• Develop and maintain partnerships with internal customers (Service, Parts, and Sales)

• Maintain DAILY call reports on CRM

• Develop strong working relationship with mainline salesperson in assigned territory to form a strong supp ort team for customers

• Other tasks as requested by manager

Education/Experience/Skills:

• Associate degree (AA) or equivalent from two-year college, technical school, or equivalent combination of education and experience

• Skilled in developing inter-personal relationships

• General knowledge of maintenance, repair, parts department functions, sales, and customer needs

• Mechanical aptitude and experience in heavy equipment industry required

• Excellent verbal and written communication skills

Linder Industrial Machinery Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.