Inside Sales Representative

Gregory Poole Equipment Company in; Mebane (NC); Sur place; USD 55 000 - 85 000; Plein temps

Résumé du poste

Gregory Poole Equipment Company, the authorized Blue Bird Dealer for South and North Carolina, seeks an Inside Sales Representative to manage a territory, build relationships, and drive revenue across sales, aftermarket and rental opportunities.

You will collaborate with the Bus Business Sales Manager on bids, qualify leads, order units, maintain CRM data, and deliver a seamless retail and fleet sales experience while meeting revenue goals.

Qualifications

• Four-year degree in business, sales, marketing or related field.
• 1–3+ years of customer-facing sales experience.
• Occasional in-region travel to dealer branches and customer worksites within territory is required.
• Proficient with CRM systems and Microsoft Office.

Responsabilités

• Develop and manage an assigned customer base to grow revenue and relationships.
• Identify revenue growth opportunities within existing accounts.
• Meet revenue goals and overall performance expectations.
• Maintain accurate and updated customer information in CRM systems.
• Sell and quote equipment, parts, and services; support financing solutions.
• Qualify leads for Equipment Sales, Product Support, Rental, and Digital onboarding teams.
• Collaborate with internal teams to ensure coordinated follow-up and opportunity management.

Connaissances

Sales experience

Communication skills

Relationship-building

Customer focus

Negotiation

Formation

Bachelor's degree in business, sales, marketing, or related field

Outils

CRM software

Microsoft Office

Description du poste

Primary Function

The Inside Sales Representative (ISR) secures and maintains customer relationships within an assigned territory for Gregory Poole Equipment Company, the authorized Blue Bird Dealer for South and North Carolina. The role is responsible for enhancing the company’s customer experience and driving revenue growth for sales, aftermarket and/or rental opportunities. .

In addition to the standard job requirements, the candidate will be responsible for working with the Bus Business Sales Manager to complete and submit responses to South and North Carolina statewide term contract requests, as well as commercial and paratransit bid opportunities. The candidate will be responsible for ensuring that all bid specification requirements align with the bid requirements and will be the Subject Matter Expert (SME) on all contract specifications and OEM feature options. Moreover, the ISR will assist in ordering units, managing inventory levels, and qualifying leads to generate actual sales opportunities for the Territory Account Managers.

Essential Duties

Develop and Grow Customer Accounts

• Manage an assigned customer base and/or territory to promote products and services while developing and maintaining strong, long-term customer relationships.
• Identify consistent revenue growth opportunities within existing accounts
• Meet assigned revenue goals and overall performance expectations.
• Maintain accurate and updated customer information in CRM systems

Drive Sales of Equipment, Parts, and Services

• Sell and/or quote new and used equipment lines as assigned
• Maintain customer interest in dealer parts, products, and services between equipment purchases
• Utilize phone-based sales techniques and other communication technologies to engage customers and drive sales activities
• Facilitate financing solutions and match equipment, attachments, and service agreements to meet customer needs
• Develop a thorough understanding of purchasing practices for all appropriate purchasing platforms
• Actively engage with institutions and service organizations as appropriate to promote and sell products

Generate and Qualify Sales Opportunities

• Identify and qualify leads for Equipment Sales and/or Product Support Sales, Rental Sales, and Digital Onboarding teams as appropriate
• Develop expertise in product knowledge and service offerings and/or machine performance, PSEs, attachments, and financing
• Collaborate with internal teams to ensure coordinated follow-up and opportunity management

Deliver an Exceptional Retail Customer Experience

• Provide a seamless, personalized in-store experience for each customer
• Increase transaction speed and ease for walk-in customers
• Support the company’s retail strategy through consistent customer engagement and cross-department collaboration
• Utilize and develop HY Telematics to enhance the customer experience while improving service efficiencies (LIFT only)
• Create, as appropriate, tailored online presentations for customers using TEAMS or other virtual communication platforms

Minimum Requirements

Education

A four-year degree in business, sales, marketing, or related field; or a two-year degree in a related field.

Work Experience

• 1-3+ years of sales experience (customer facing).

Physical

• Must be able to sit for long periods of time using a laptop/PC.
• Occasional in-region travel to visit dealer branches and customer worksites within territory is required.

Other

• Previous experience with or an interest in technical or mechanical equipment products is a plus.
• Demonstrated understanding of sales and relationship-building.
• Must be a skilled communicator across written and verbal channels.
• Excellent interpersonal relationship-building and problem-solving skills
• Demonstrated experience maintaining customer loyalty.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) with previous exposure to customer relationship management systems (CRM) and automated email systems.