Product Support Manager, Users & Product — Equity & Impact

Google LLC; Boulder, Atlanta (CO, GA); Vor Ort; USD 114.000 - 163.000; Vollzeit

Zusammenfassung

Google LLC in Boulder, CO is seeking a Product Support Manager for Users and Product, Google Play to drive the support experience, surface product needs, and partner with engineering and product teams to improve Play's user outcomes.

The role emphasizes cross-functional collaboration, process improvement, and data-driven decision making, with a market-competitive compensation package including bonus and equity.

Qualifikationen

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a technical project management or a customer-facing role.
• Experience with process improvement.

Aufgaben

• Develop and evolve the user support strategy for Play.
• Lead initiatives to scale support operations with automation and self-service flows.
• Review user feedback and provide insights to product teams.
• Ensure customer support remains a differentiator for Google.
• Leverage tools and data to identify scalable process improvements.

Kenntnisse

Technical project management

Customer-facing experience

Process improvement

Ausbildung

Bachelor’s degree or equivalent practical experience

Jobbeschreibung

Google LLC in Boulder, CO is seeking a Product Support Manager for Users and Product, Google Play to drive the support experience, surface product needs, and partner with engineering and product teams to improve Play's user outcomes.

The role emphasizes cross-functional collaboration, process improvement, and data-driven decision making, with a market-competitive compensation package including bonus and equity.