Product Support Manager, Home Tech & AI-Driven Excellence

Google; San Francisco (CA); Hybrid; USD 114,000 - 163,000; Full time

Job summary

Google seeks a Product Support Manager within the gUP Home Product Excellence to translate user feedback and support data into actionable insights shaping the Home portfolio. You will partner with PM, Engineering, and UX to influence decisions and secure resources for critical issues, guiding launches and ongoing improvements.

You will navigate a fast‑moving, cross‑functional environment, driving product quality and reducing user friction while maintaining strong stakeholder relationships across

Qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years experience in a technical project management or a customer-facing role.

Responsibilities

• Synthesize user feedback from all channels to identify top issues, product gaps, and opportunities for improvement. Own the product bug hotlist and advocate for resolution for your area of responsibility.
• Partner with Product Management, Engineering, and UX teams, using data‑driven insights to influence product decisions and secure resources for top user‑reported issues.
• Oversee support and operational readiness for new Home product and feature launches in your area of responsibility, ensuring a seamless user experience during the critical first 90 days.
• Develop and lead strategic initiatives to reduce user friction, improve product quality, and lower support contact rates.
• Build and maintain strong relationships with stakeholders across Product, Engineering, Marketing, and other cross‑functional teams, ensuring alignment and managing expectations effectively.

Skills

5 years experience (PM or customer‑f­e

Education

Bachelor's degree or equivalent practical experience

Job description

Google seeks a Product Support Manager within the gUP Home Product Excellence to translate user feedback and support data into actionable insights shaping the Home portfolio. You will partner with PM, Engineering, and UX to influence decisions and secure resources for critical issues, guiding launches and ongoing improvements.

You will navigate a fast‑moving, cross‑functional environment, driving product quality and reducing user friction while maintaining strong stakeholder relationships across