Product Support Manager: Scale Ops, Automate & Improve UX

Google LLC; Sunnyvale (CA); On-site; USD 114,000 - 163,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Google LLC in the United States is seeking a Technical Program/Project Manager for gTech Users and Products to shape the global support experience. You will collaborate with product and engineering teams to drive scalable processes, automation, and insightful feedback that strengthens Google product engagement across markets.

The role emphasizes cross-functional leadership, data-driven decisions, and delivering high-quality customer support experiences that differentiate Google services for

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a technical project management or a customer-facing role.
• Experience with process improvement.

Responsibilities

• Develop and evolve the user support experience strategy for Play by developing a deep understanding of the product and markets.
• Lead initiatives to drive scale and efficiency across support operations and deliver a support experience through automation and self-service flows.
• Review user feedback, and provide meaningful insights to product teams to make Google products better for market users.
• Understand and deliver all aspects of customer support. Continually strive to make product support cutting edge so that customer service becomes a differentiator for Google.
• Leverage internal tools, logs, and data to identify, troubleshoot, and resolve issues and identify scalable solutions through tool or process improvements.

Skills

Bachelor’s degree or equivalent

5 years experience in technical PM or

Education

Master’s degree (preferred)

Job description

Google LLC in the United States is seeking a Technical Program/Project Manager for gTech Users and Products to shape the global support experience. You will collaborate with product and engineering teams to drive scalable processes, automation, and insightful feedback that strengthens Google product engagement across markets.

The role emphasizes cross-functional leadership, data-driven decisions, and delivering high-quality customer support experiences that differentiate Google services for