Product Support Manager — Smart Home & AI

Google; Boulder (CO); Sur place; USD 114 000 - 163 000; Plein temps

Résumé du poste

Google’s gTech Users and Products (gUP) Home Product Excellence team is seeking a Product Support Manager to synthesize user feedback and translate it into actionable product insights. You will collaborate with Product Management, Engineering, and UX to drive decisions and allocate resources for high-priority issues.

You will oversee readiness for Home feature launches and steer initiatives to reduce friction while improving quality.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in a technical project management or a customer-facing role.

Responsabilités

• Synthesize user feedback from all channels to identify top issues and opportunities for improvement.
• Partner with PM, Engineering, and UX teams using data-driven insights to influence product decisions.
• Oversee support and operational readiness for new Home product launches in your area.
• Develop and lead strategic initiatives to reduce user friction and lower support contact rates.
• Build and maintain relationships with stakeholders across Product, Engineering, Marketing and other cross-functional teams.

Connaissances

AI strategy

Stakeholder mgmt

Cross-functional leadership

User feedback analysis

Data analytics

Formation

Bachelor's degree or equivalent practical experience

Outils

Data analytics

UX tooling

Description du poste

Google’s gTech Users and Products (gUP) Home Product Excellence team is seeking a Product Support Manager to synthesize user feedback and translate it into actionable product insights. You will collaborate with Product Management, Engineering, and UX to drive decisions and allocate resources for high-priority issues.

You will oversee readiness for Home feature launches and steer initiatives to reduce friction while improving quality.