Platforms and Devices Manager, Home Product Excellence

Google; Boulder (CO); On-site; USD 218,000 - 306,000; Full time

Benefits offered by this job

Bonus

Equity

Comprehensive benefits

Job summary

A leading technology company located in Boulder, Colorado is seeking a gTech Users and Products Platforms and Devices Manager. This role involves defining the product excellence strategy for Home products while managing a team and collaborating with cross-functional partners. The ideal candidate will possess extensive experience in operations and leadership, showcasing a strong focus on user satisfaction and product quality, with a competitive salary range of $218,000-$306,000 plus additional benefits.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 15 years of experience in product operations, support, or a related field.
• 5 years of experience in people management with a focus on coaching, mentoring, and team development.

Responsibilities

• Define and execute the end-to-end product excellence and support strategy for Google's Home product portfolio.
• Oversee support and operational readiness for new Home product and feature launches.
• Partner with Product Management, Engineering, and UX teams to influence product decisions.
• Build relationships with cross-functional teams.
• Lead and mentor a team of Product Support Managers, fostering a user-centric culture.

Job description

The application window will be open until at least January 23, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Francisco, CA, USA; Atlanta, GA, USA; Boulder, CO, USA; Sunnyvale, CA, USA.

Minimum qualifications

• Bachelor’s degree or equivalent practical experience.
• 15 years of experience in product operations, support, or a related field.
• 5 years of experience in people management with a focus on coaching, mentoring, and team development.

Preferred qualifications

• Experience in the smart home technology space.
• Experience developing and implementing strategies that leverage AI and AI-powered tools (e.g., Agentic AI) in a support context.
• Experience in translating data and user feedback into actionable product improvements and recommendations.
• Proven track record of launching and supporting consumer hardware, software, or subscription products.
• Ability to succeed in a changing ambiguous environment while leading cross-functional projects.
• Excellent stakeholder management and influencing skills, with experience presenting to and influencing executive leadership.

About the job

As the gTech Users and Products Platforms and Devices (gUP P&D) Manager for Home Product Excellence, you will be a critical leader responsible for delivering support experience for all of Google's Home products, features, and services. You will act as a consultant to Product teams, translating user feedback and support data into actionable insights that shape the future of our Home portfolio. You will require an in-depth understanding of the user journey, a passion for product quality, and the ability to lead a team with empathy, and integrity in a dynamic, cross-functional environment. You will own the product excellence strategy and execution from ensuring flawless launches to driving long-term improvements that fulfill our mission to create a home that takes care of the people inside it and the world around it. A successful manager in this role will be an available and transparent communicator who actively advocates for both our users and the team's needs, making decisive and effective decisions.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video .

The US base salary range for this full-time position is $218,000-$306,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Define and execute the end-to-end product excellence and support strategy for Google's Home product portfolio including the implementation of innovative AI tools to enhance support operations.
• Oversee support and operational readiness for new Home product and feature launches. Synthesize user feedback from all channels to identify top issues, product gaps, and opportunities for improvement. Develop and lead initiatives to reduce user friction, improve product quality, and lower support contact rates.
• Partner with Product Management, Engineering, and UX teams, using data-driven insights to influence product decisions and secure resources for top user-reported issues.
• Build relationships with Product, Engineering, Marketing, and other cross-functional teams.
• Lead and mentor a team of Product Support Managers, fostering a user-centric culture. Demonstrate a firm commitment to the career development of direct reports through active coaching, mentorship, and creating growth opportunities.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.