Product Support Manager - Construction Equipment

Quinn Company; California; On-site; USD 91,000 - 125,000; Full time

Job summary

Quinn Company, your local Caterpillar store, in Indio, California, is seeking a Product Support Manager to lead branch parts and service operations and drive customer support excellence.

The role requires managing shop, field service, and parts teams, building relationships with customers, and aligning with corporate goals. Starting wage is negotiable based on experience and education, reflecting the company's performance-driven culture.

Qualifications

• Proof of high school diploma or GED.
• College degree or 5 years of related industry experience.
• Management or supervision experience.
• 5 years minimum industry product support experience.

Responsibilities

• Develop and maintain effective relationships with branch customers to achieve desired parts and service financial objectives.
• Maximize business results in area of responsibility by leveraging company resources and external business partners.
• Demonstrate leadership skills to motivate, develop, and retain a high performing work group.
• Ensure branch level product support operational excellence.
• Communicate effectively across the organization to ensure highest levels of customer support.
• Develop, mentor, and coach branch product support employees.
• Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, standards, and values.
• Communicate and teach the “value added” concept to work group and customers.
• Understand key competitor strengths, weaknesses, opportunities, and threats.
• Identify opportunities for company performance improvements and lead effort to improve.
• Reinforce and teach company strategic plan and company values.
• Identify and mentor high potential employees.

Skills

Team leadership

Customer relationship management

Operations management

Leadership communication

Strategic planning

Education

GED or high school diploma

College degree or 5 years experience

Job description

Quinn Company, your local Caterpillar store, in Indio, California, is seeking a Product Support Manager to lead branch parts and service operations and drive customer support excellence.

The role requires managing shop, field service, and parts teams, building relationships with customers, and aligning with corporate goals. Starting wage is negotiable based on experience and education, reflecting the company's performance-driven culture.