Product Support Manager

Peterson Holding Company; Redding (CA); Presencial; USD 99.000 - 120.000; Jornada completa

Descripción de la vacante

Peterson Holding Company is seeking a Product Support Manager at our Redding, CA location. The role involves overseeing all branch operations, developing customer relationships, and managing branch personnel to enhance customer satisfaction.

A Bachelor’s degree in Business or a related field and minimum five years of management experience in a heavy industrial environment are required. The pay range for this position is $99,000 - $120,000 depending on experience.

Formación

• Minimum of five years of management experience in a heavy industrial environment.
• Valid motor vehicle operator's license and clean driving record.
• Strong capability in forecasting, budgeting, and expense control.

Responsabilidades

• Oversee all branch operations at the store location.
• Develop and maintain relationships with customers.
• Recruit and supervise branch personnel.

Conocimientos

Customer relationship management

Branch operations oversight

Team leadership

Educación

Bachelor's Degree in Business

Descripción del empleo

Overview

Peterson Cat has a need for a Product Support Manager at our Redding, CA location.

Responsibilities

• Oversee all branch operations at the store location.
• Develop and maintain positive relationships with the current customer base, consistently exceeding all customers’ expectations.
• Understand the customer and their specific business needs in the assigned region.
• Recruit, hire, and supervise branch personnel, address performance issues, and prepare and deliver performance evaluations to improve customer satisfaction and employee engagement.
• Provide coaching, mentoring and development of staff to meet the needs of our customers and future business opportunities and growth.
• Work closely with the Product Support Sales Manager to increase store revenue within the assigned territory.
• Manage the profit and loss (P/L) for the store operation product line.
• Responsible for forecasting, budgeting, and expense control.
• Ensure that all Peterson policies and procedures are adhered to throughout the branch to foster a positive working environment.
• Follow up with the customer to ensure Peterson has met their needs.
• Maintain good customer relations, intercede to solve problems and disputes, and look for ways to enhance customer relations within the scope of the company mission statement.
• Responsible for branch safety program, maintenance, cleanliness, organization and security.
• Ensure staff member attendance at weekly/monthly safety meetings.
• Participate in shop inspections and safety committee meetings as required.
• Travel up to 25% of the time to company subsidiaries as required.
• Operate company or personal vehicle as needed.

Qualifications

• Bachelor's Degree from a fully accredited college in Business or a closely related field.
• Minimum of five years of directly related experience as manager, preferably in a heavy industrial environment, or an equivalent combination of education and work experience.
• Must possess a valid motor vehicle operator’s license, with a clean driving record and have access to reliable transportation.

Compensation

The pay range for this position is: $99,000.00 - $120,000.00 (Starting wage will depend on experience and education. We also offer a total compensation package in addition to base salary.)

EEO Statement

Peterson Tractor Co. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.