Product Support / Logistics Support Journeyman

OST, Inc.; Orlando (FL); On-site; USD 60,000 - 65,000; Full time

Job summary

OST, Inc. in Orlando, FL, is seeking a Product Support / Logistics Specialist to help develop and execute enterprise support strategies, sustainment plans, and lifecycle processes for DoD-scale systems.

You will work with program managers, systems engineers, cybersecurity personnel, and other stakeholders to ensure readiness and scalable sustainment across the lifecycle. The role requires a Bachelor’s degree in a related field, a minimum of 3 years’ logistics experience in DoD or large

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Systems Engineering, or a related field.
• Must have active Secret security clearance.
• Minimum of 3 years of experience supporting logistics, product support, sustainment, or lifecycle management within a DoD, Federal, or large enterprise environment.
• Demonstrated experience with product support and sustainment planning.
• Demonstrated experience with lifecycle logistics or enterprise service support.
• Demonstrated experience with development or support of sustainment metrics and reporting.
• Coordinating across technical, operational, and program teams.
• Documentation and process improvement support.

Responsibilities

• Supporting development and execution of enterprise product support strategies; sustainment and transition planning; and logistics processes aligned with ETI objectives.
• Analysis and documentation of supportability requirements, sustainment metrics, and lifecycle considerations for enterprise systems, applications, and integrated capabilities.
• Support configuration and asset tracking; coordinate logistics and sustainment inputs to acquisition and integration documentation (e.g., SOWs, PWSs, CDRLs).
• Support deployment, transition, and operational support activities; track sustainment performance and service-level metrics.
• Gather, analyze, and report data to assess readiness, efficiency, and effectiveness of enterprise support processes.

Skills

Secret clearance

Logistics

Education

Bachelor's degree in Logistics / Supply Chain / Business Administration / Systems Engineering

Tools

ITIL

OASIS+ Alignment

Job description

Description

Optimal Solutions & Technologies (OST, Inc.) is focused on excellence. We specialize in providing Management Consulting, Information Technology, and Research Development and Engineering services. OST is one of an elite set of companies worldwide to be externally appraised CMMI Level 5.

The fundamental distinction of the OST team is its business knowledge in both the public and private sectors. We serve the aerospace & transportation, association & nonprofit, defense, education, energy, financial, healthcare, and technology & telecommunications industries. OST is successful because we listen to our clients, we learn from our clients, and we know our clients.

Product Support / Logistics Support

Description of Specific duties in a typical workday for this position:

• Supporting development and execution of enterprise product support strategies; sustainment and transition planning; and logistics processes aligned with ETI objectives.
• The role supports analysis and documentation of supportability requirements, sustainment metrics, and lifecycle considerations for enterprise systems, applications, and integrated capabilities.
• Additional duties include supporting configuration and asset tracking (where applicable); coordinating logistics and sustainment inputs to acquisition and integration documentation (e.g., SOWs, PWSs, CDRLs); supporting deployment, transition, and operational support activities; and tracking sustainment performance and service-level metrics.
• The Product Support / Logistics Specialist assists with data gathering, analysis, and reporting to assess readiness, efficiency, and effectiveness of enterprise support processes.
• The role works closely with program managers, systems engineers, test teams, cybersecurity personnel, and stakeholders to ensure ETI capabilities are supportable, scalable, and aligned with enterprise operational needs throughout their lifecycle.

Position Requirements:

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Systems Engineering, or a related field
• Must have active Secret security clearance
• Minimum of 3 years of experience supporting logistics, product support, sustainment, or lifecycle management within a DoD, Federal, or large enterprise environment
• Demonstrated experience with:
• Product support and sustainment planning
• Lifecycle logistics or enterprise service support
• Development or support of sustainment metrics and reporting
• Coordination across technical, operational, and program teams
• Documentation and process improvement support
• Active Secret Clearance

Nice to Have:

• Experience supporting enterprise IT systems, digital transformation, or service-based architectures
• DAU coursework or certification in Life Cycle Logistics or Product Support
• Familiarity with:
• Enterprise sustainment models and service management concepts
• ITIL or service lifecycle frameworks
• Data-driven performance and readiness metrics
• OASIS+ Functional Area Alignment
• Logistics & Sustainment Support
• Program Management Support
• Information Technology Support

This is a full-time position paying a base salary of $60,000 - 65,000 and full benefits and has possible bonus potential based on merit and performance.

OST is an equal- opportunity employer. Applicants are considered for positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by applicable federal, state, or local law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.