Product Support Lead - Data-Driven, SQL & API Expert

Jackalope Digital LLC; Chicago, Northern (IL, KY); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Stripe is seeking a Senior Product Support professional to own complex technical user issues, collaborating with Engineering, Product, and Operations to improve support systems and product quality.

You will leverage SQL and APIs to analyze data, scale support operations, and drive improvements aligned with CSAT, contact rate, and SLA metrics. Candidates should have strong problem-solving, project management, and stakeholder management skills.

Qualifications

• 5+ years in a customer-facing product support role with technical troubleshooting.
• Proficiency in SQL for data analysis and querying.
• Experience working with APIs and API documentation.

Responsibilities

• Analyze and troubleshoot complex issues via direct user interaction using SQL and APIs.
• Develop product and platform expertise with Engineering, Product, and Operations teams to diagnose and resolve user issues.
• Strategically optimize and scale support processes using data-driven insights and metrics.

Skills

SQL

APIs

Stakeholder management

Project management

Customer-facing experience

Data analysis

Job description

Stripe is seeking a Senior Product Support professional to own complex technical user issues, collaborating with Engineering, Product, and Operations to improve support systems and product quality.

You will leverage SQL and APIs to analyze data, scale support operations, and drive improvements aligned with CSAT, contact rate, and SLA metrics. Candidates should have strong problem-solving, project management, and stakeholder management skills.