Product Support & Inspection Specialist — Drive Quotes & Quality

Peterson Tractor Company; San Leandro (CA); On-site; USD 49,000 - 58,000; Full time

Job summary

Peterson Tractor Co. seeks a Product Support Inspection Specialist to interpret inspection data, identify repair opportunities, and collaborate with Pricing, Service, and Sales teams to move cases from inspection to quote.

The role requires a high school diploma or GED and at least three years in heavy equipment or automotive service. Strong Excel skills and meticulous documentation are essential.

Qualifications

• High School Diploma or GED required.
• 3+ years of related experience in construction, heavy equipment, or automotive industries.
• Familiarity with Cat Inspect or similar systems preferred.

Responsibilities

• Review Cat Inspect reports; identify and prioritize AR items.
• Monitor Condition Monitoring systems and Cat Inspect alerts; maintain clean queues.
• Create and manage cases with clear descriptions and repair opportunities.
• Submit cases and opportunities to Pricing Team; track quotes and follow-through.
• Collaborate with customers and internal Product Support, Service, and Sales teams to optimize inspection-to-quote processes.
• Maintain documentation standards and data accuracy in Cat Inspect and related systems.
• Maintain punctual, regular attendance.

Skills

Time management

Customer service

Self-motivation

Communication

Attention to detail

Cat Inspect familiarity

Education

High School Diploma or GED

Tools

Excel

Job description

Peterson Tractor Co. seeks a Product Support Inspection Specialist to interpret inspection data, identify repair opportunities, and collaborate with Pricing, Service, and Sales teams to move cases from inspection to quote.

The role requires a high school diploma or GED and at least three years in heavy equipment or automotive service. Strong Excel skills and meticulous documentation are essential.