Product Support Inspection Specialist

Peterson Holding Company; San Leandro (CA); On-site; USD 48,973 - 57,542; Full time

Job summary

Peterson Holding Company in San Leandro, CA is seeking a Product Support Inspection Specialist to enhance the inspection-to-quote process. The role demands proficiency in Microsoft Excel, strong organizational skills, and the ability to work independently.

The ideal candidate will have at least three years of experience in the heavy equipment or automotive industries. Compensation for this role ranges from $35.55 to $41.77 USD hourly, depending on experience.

Qualifications

• Minimum of three years of directly related experience in the heavy equipment or automotive industries.
• Experience quoting service and repair work required.
• Familiarity with Cat Inspect or similar systems preferred.

Responsibilities

• Review Cat Inspect reports and prioritize action items.
• Manage inspection alerts and maintain clean alert queues.
• Create and manage work opportunity cases with descriptions.
• Collaborate with customers and internal teams for optimal processes.
• Assist Pricing Team with quotes for parts and services.

Skills

Computer proficiency with Microsoft Excel

Strong time management and organizational skills

Ability to translate inspection data into detailed repair plans

Strong customer service skills

Self-motivated with initiative

Familiarity with heavy equipment industry terminology

Education

High School Diploma or GED

Job description

ESSENTIAL JOB FUNCTIONS

• Review completed Cat Inspect reports; identify and prioritize Action Required (AR) items.
• Monitor Condition Monitoring systems (e.g. Texada) and Cat Inspect website to manage inspection alerts; maintain clean and accurate alert queues, ensuring no backlog.
• Create and manage cases, including clear descriptions and recommendations for work opportunities (i.e. leads).
• Submit cases and work opportunities to Pricing Team; track to ensure timely quoting and follow-through.
• Collaborate and communicate directly with customers and internal Product Support, Service, and Sales teams to optimize efficiency and effectiveness of the inspection-to-quote process.
• Support and maintain documentation standards and data accuracy within Cat Inspect, Condition Monitoring systems, and related systems.
• Maintain punctual, regular, and predictable attendance.

OTHER JOB FUNCTIONS

• Assist Pricing Team with creating and transmitting quotes to customers for parts and services.
• Travel occasionally to Peterson locations to attend meetings, training, company events, professional development, and industry conferences.

Job Scope: This position serves in the capacity of the Product Support Inspection Specialist. General discretion and judgment are exercised routinely in the execution of job duties. If errors in judgment or professional execution of responsibilities are made, the consequences to the department can be significant.

Interpersonal contacts: Internal contacts consist of various levels of positions in the company from business unit leaders to entry level positions. The position regularly exchanges information in person, in writing, via telephone or by electronic transfer. The position regularly deals with confidential information including but not limited to customer data and company process, service, and product costs. Sensitivity is required in dealing with such information and decisions concerning the release or sharing of that information. External contacts may consist of customers, visitors, manufacturer representatives, vendors, and consultants.

QUALIFICATIONS

• Computer‑proficiency with basic Microsoft Excel skills and the ability to quickly learn and adapt to new software applications, systems, and technologies.
• Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines independently.
• Ability to translate inspection data into detailed repair plans, identifying required work, parts, and labor.
• Strong customer service skills, with the ability to communicate clearly and professionally.
• Self‑motivated with the ability to take initiative and work effectively under minimal supervision.
• Familiarity with heavy equipment industry terminology highly preferred.

EDUCATION AND/OR EXPERIENCE

High School Diploma or General Education Degree (GED) and a minimum of three (3) years of directly related experience in the construction, heavy equipment industry, and/or automotive industries; or an equivalent combination of education and work experience. Experience quoting service and repair work, ensuring accuracy and alignment with customer needs required. Experience with heavy equipment or automotive parts and/or service required. Familiarity with Cat Inspect or similar systems preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

None Required.

Compensation: $35.55 - 41.77 USD hourly for San Leandro, CA. $31.99 - 34.78 USD hourly for Hillsboro, OR.

Peterson Tractor Co. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.