Product Support Field Inspector

Warren Equipment Company; Amarillo (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Warren CAT in Texas seeks a Product Support Field Inspector to inspect and evaluate customer-owned heavy equipment in the assigned territory. You will generate clear reports, advise on repairs, and support the sales team with quotes and relationship management.

You will use CAT Inspect, CTS Pro and Bucket Pro software, collaborate with the Product Support Sales team, and travel up to 25% to cover customer sites. A GED or high school diploma and hands-on equipment experience are required.

Qualifications

• High school diploma or GED required.
• 5+ years of heavy equipment maintenance/experience.
• Strong organization in a changing environment.
• Technical skills to troubleshoot product issues.
• Identify machine problems including powertrain and undercarriage.
• Able to operate the dealership's equipment.
• Good problem-solving and communication skills.
• Valid driver's license with clean record.
• Pass Work Steps.

Responsibilities

• Represent Warren CAT as a technical expert.
• Perform field inspections and evaluate customer equipment.
• Prepare inspection reports and feedback on machine condition.
• Use CAT Inspect, CTS Pro and Bucket Pro software.
• Communicate findings to team, customer, and service dept.
• Team-based scheduling to meet customer needs.
• Engage customers to promote product offerings.
• Assist in repair estimates and training new employees.
• Fill in for other territory inspectors as needed.
• Other duties as assigned.

Skills

Field inspections

Customer relations

Technical knowledge

Powertrain knowledge

Undercarriage knowledge

Equipment operation

Decision making

Basic computer skills

Safety conscious

Education

High school diploma or GED

Tools

CAT Inspect

CTS Pro

Bucket Pro

Job description

Description

TEAM UP WITH US!

The Product Support Field Inspector is a field-based position responsible for representing the product support sales team by performing inspections, communicating results, assisting with quotes, and managing customer relationships within their assigned territory. This position is responsible for maximizing product support efforts for hydraulic, engine, drivetrain, undercarriage and Ground Engaging Tool (GET) product lines in order to maximize sales and gross profit objectives. Work is performed under limited supervision.

DO YOU HAVE WHAT IT TAKES?

WHAT YOU'LL DO:

• Represent Warren CAT as a technical expert.
• Initiate and conduct field inspections and/or evaluations on customer owned heavy equipment products; assess machine condition and recommend repairs and/or maintenance.
• Complete inspection reports and other documentation, providing descriptive feedback on the condition of various machines in a timely and accurate manner.
• Utilize CAT Inspect, CTS Pro and Bucket Pro software to maximize product life and value for the customer.
• Effectively communicate inspection findings to the Machine Product Support Sales Team, customer, and/or Service Department.
• Work as a member of the team to prioritize, schedule and complete machine inspections in alignment with customer needs while achieving departmental goals.
• Engage with customers to promote the adoption of Warren CAT’s complete product offerings.
• Collaborate with the Product Support Sales Team to develop and sell key customers hydraulic, engine, drivetrain, undercarriage and GET products at acceptable sales and gross profit levels.
• Assist in repair/maintenance research based on inspection results.
• Assist the Product Support Sales management team with training new employees on the safe operation and inspection process of CAT and allied equipment.
• Assist Product Support Sales Reps in creation of repair estimates based on inspection findings.
• Fill in for other territory inspectors when necessary.
• Other duties may be assigned.

WHAT YOU'LL NEED:

• High school diploma or general education degree (GED); 5+ years of heavy equipment maintenance, mechanical and/or operational related experience and/or training; or an equivalent combination of education and experience.
• Experience maintaining organization in a changing environment.
• Sufficient technical skills to be able to work through product issues.
• Ability to recognize machine problems and failures on the products that they inspect, including power train knowledge, structural knowledge, the ability to measure undercarriage, etc.
• Ability to operate, to a limited degree, all of the products sold by dealership.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Basic computer skills required.
• Effective decision-making, analytical, organizational, leadership, written/verbal communication and customer relation skills.
• Must be able to pass Work Steps.
• Valid Driver’s license and clean driving record.

WHY WORK WITH US?

• We like to take care of business and have fun doing it!
• We offer health, dental, vision, life, and more as a comprehensive benefits package.
• Don’t you want to work with awesome people?

IMPORTANT INFORMATION:

While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms and climb or balance. The employee is frequently required to stand; walk; sit; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 50 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places and fumes or airborne particles.

The noise level in the work environment is usually moderate.

Required travel up to 25%, does require some overnight travel.

This position is considered a safety sensitive position.

The job description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.