Product Support Engineer — Power Utility Diagnostics

Doble Engineering Company; West Village (MA); In loco; USD 107.000 - 133.000; Tempo pieno

Descrizione del lavoro

Doble Engineering Company in Marlborough, MA is seeking a Product Support Engineer to provide product support to the Client Service Engineering group and utility customers under a Doble Service Agreement. The role focuses on troubleshooting, coordinating with Operations and Engineering on equipment updates, and managing lease pool inventory.

You will train staff on diagnostic instruments, assist with R&D related to applications and product development, and document issues to reproduce in-house.

Competenze

• Bachelor's degree in a technical discipline (prefer electrical)
• Experience with diagnostic instrumentation in utilities
• Willingness to travel up to 10%
• Strong customer service commitment

Mansioni

• Provide technical and application support on Doble products internally and externally
• Training and consultation on diagnostic instruments.
• Support R&D related to application and product development where appropriate.
• Provide troubleshooting assistance to CSE's, clients and Engineering.
• Assist in timely returns of lease pool equipment from client sites.
• Work with Operations to establish priority and turnaround time on repairs
• Track and trend instrument problems that are occurring in the field
• Document steps that create errors or malfunction so that they can be reproduced in house
• Assist as needed in the documentation and distribution of service advisories

Conoscenze

Communication skills

Presentation skills

English language

Formazione

Bachelor's degree in electrical engineering

Strumenti

JIRA

Descrizione del lavoro

Doble Engineering Company in Marlborough, MA is seeking a Product Support Engineer to provide product support to the Client Service Engineering group and utility customers under a Doble Service Agreement. The role focuses on troubleshooting, coordinating with Operations and Engineering on equipment updates, and managing lease pool inventory.

You will train staff on diagnostic instruments, assist with R&D related to applications and product development, and document issues to reproduce in-house.