Product Support Engineer (Onsite)
Collins Aerospace
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Benefits offered by this job
Job summary
Qualifications
- Typical requirement is a degree in STEM and 2 years of relevant experience.
- Experience in fabrication and repair of mechanical and electrical products.
- Ability to provide technical support across various product types.
Responsibilities
- Support shop activities with technical clarity on repair manuals.
- Utilize problem-solving to improve processes.
- Develop plans for inspection and lead local investigations.
- Identify problems and conduct root cause analyses.
Skills
Education
Job description
Collins Aerospace
Date Posted: 2025-12-19
Country: United States of America
Location: HNC12: Customer Services - Monroe 4115 Corporate Center Drive, Monroe, NC 28110 USA
Position Role Type: Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance: None/Not Required
Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.
Monroe’s Engineers report to the site Engineering Manager and support all site functions; resolving production stoppages and ensuring repairs are completed in accordance with customer and regulatory requirements. The ideal candidate is a relationship builder, collaborative, organized and possesses the ability to communicate effectively and professionally with all levels of the organization. Proactive problem solving is essential, so the candidate must not be afraid to deal with ambiguity and management of change. The ability to digest and analyze information quickly and accurately is critical, as it sound judgement and unwavering drive for problem resolution.
- Supports shop activities by providing technical clarity on repair manuals. Supports other operations functions as required to facilitate product repair
- Utilize systemic problem solving to drive process improvements and troubleshoot issues related to product and test equipment
- Develop plans for inspection, tear down, fault isolation, and lead local investigations related to product discrepancies
- Use engineering principles to design fixtures/tools to enhance or aid production
- Identify problems and conduct root cause analyses to determine corrective actions and validate solutions
- Coordinate implementation of Component Maintenance Manuals, Service Bulletins, Service Letters, and other technical data
- Ability to be flexible (change priorities as needed), hands‑on, analytical and intuitive
- Must be able to provide technical support for multiple repair shops across a variety of product types
- Develops and partners with technicians to provide technical training
- Support facility’s cost control goals through improvement projects
- Conduct routine maintenance and calibration of site equipment
- Update and develop site technical data to support product repairs and machine maintenance
- Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 2 years of prior relevant experience or an Advanced Degree in a related field
- Experience in fabrication, operations, installation and/or repair of mechanical and electrical products
- Hands on experience with Electrical/Mechanical troubleshooting
- Willing and able to adapt to a safety focused environment and strictly observe company/state/federal policies
- Experience in the design and maintenance of modern control systems
- Business acumen and knowledge with continuous improvement / lean tools and practices.
- 3+ years engineering experience
- Strong teamwork and collaborative with other functional groups
- Effective oral and written communication skills
- Medical, dental, and vision insurance
- Three weeks of vacation for newly hired employees
- Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
- Tuition reimbursement program
- Student Loan Repayment Program
- Life insurance and disability coverage
- Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Ovia Health, fertility, and family planning
- Adoption Assistance
- Autism Benefit
- Employee Assistance Plan, including up to 10 free counseling sessions
- Healthy You Incentives, wellness rewards program
- Doctor on Demand, virtual doctor visits
- Bright Horizons, child, and elder care services
- Teladoc Medical Experts, second opinion program
- And more!
Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement – we work hard to make our solutions lighter‑weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us!
Please ensure the role type (defined below) is appropriate for your needs before applying to this role.
Employees in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on‑site, hybrid or remote.
The salary range for this role is 66,000 USD - 130,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
Click on this link to read the Policy and Terms
Mid‑Senior level
Full‑time
Information Technology
Industries: Aviation and Aerospace Component Manufacturing
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