Product Support Engineer

Siemens Healthineers AG; United States; Hybrid; USD 60,000 - 85,000; Full time

Job summary

Siemens Healthineers AG in the United States seeks a technically oriented service professional to install, commission, maintain and evaluate customer equipment and systems. You will support customers both remotely and on site, prioritize tasks, guide subcontractors, contribute to internal tooling and processes, and assist in planning and management of service projects.

Join a global team dedicated to pioneering breakthroughs in healthcare, celebrating diversity and fostering professional growth

Responsibilities

• Completes installation, commissioning, maintenance and evaluation of customer equipment and systems after PM100.
• Determines task priorities and schedules measures accordingly.
• Supports customers remotely and onsite; provides 2nd/3rd level user support.
• Maintains and improves internal tools, equipment, processes and data repositories.
• Participates in estimation, planning and review of technical tasks for project acquisition and planning.
• Adheres to relevant processes and regulations.
• May manage subcontractors and monitor delivery.
• May contribute to technical design for service offerings.

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks.

• Completes broad scope of technical tasks including installation/commissioning, maintenance and evaluation of customers equipment and systems among others (after PM100)
• Determines priorities of tasks and actions and schedules measures accordingly
• Supports customer remotely and onsite, and provides 2nd and 3rd level user support in case of arising issues
• Contributes to or conducts the maintenance and improvement of internal tools, equipment, processes, and data repositories
• Contributes to or executes activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management (partly before PM100)
• Adheres to relevant processes and regulations
• May manage sub-contractors and monitors delivery
• May be involved in technical design and developments for service offerings

Who we are : We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work : When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities.