Product Support Engineer

Delsys; Natick (MA); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Health Insurance

Long Term Disability Insurance

Life Insurance

Matching 401k Plan & Profit Sharing

End of Year Bonus

Travel opportunities

Job summary

Delsys Inc. is seeking a Product Support Engineer to join our client support team in Natick, MA. This role focuses on delivering technical support and training to clients worldwide to improve health outcomes through advanced wearable EMG technology.

You will handle client communication, interpret data, and validate software licenses while contributing to product testing and support documentation. Join us to advance movement science and neurophysiology solutions.

Qualifications

• Bachelor’s degree in Biomedical Engineering, Kinesiology, Exercise Science or a related field.
• Proven experience in a technical support role in healthcare/medical devices.
• Strong analytical skills with ability to interpret time-series data.
• Excellent communication and interpersonal skills.
• Excellent problem-solving and deduction abilities.

Responsibilities

• Maintain the ticket queue and serve as the primary point of contact for client communication.
• Interpret time-series data to support clients and identify potential hardware issues.
• Validate client requests to license Delsys software and provide comprehensive training on hardware and software.

Skills

Time-series data interpretation

Technical support experience

Software and hardware training

Excellent communication

Problem-solving

Education

Bachelor’s degree in Biomedical Engineering, Kinesiology, Exercise Science or related field

Job description

Natick, United States | Posted on 09/01/2026

Delsys Inc. (www.delsys.com ) is the world leader in wearable and non-contact sensor technology for high performance electromyography, biomechanics, and physiology instruments.Since our inception in 1993, we have focused on building a strong interdisciplinary engineering team to solve some of the most intractable challenges for non-invasive biosignal sensing for human performance research and education.We maintain a fully-featured design and production facility, serving a unique portfolio of hardware and software products that support clients and institutions in over 85 countries. Together with our affiliate company Altec Inc. (www.altecresearch.com ) we maintain an active portfolio of research programs that leverage the latest advances in computational technologies and sensor solutions to serve a wide variety of industrial, academic, and federal government needs.

Job Description

Delsys, a leader in advanced wearable device technology,offers an exceptional career opportunity to join our client support team. Thisnew role will be crucial in providing technical support and assistance to our clientsand partners worldwide. This role is integral to our mission of improvinghealth outcomes by delivering cutting-edge solutions in movement sciences,engineering and neurophysiology.

Join us in shaping the future of EMG technology andsupporting our clients’ success.

Key Responsibilities

As a Product Support Engineer, you will play a pivotalrole in our organization through the following responsibilities:

• Maintainindividual ticket queue and serve as the primary point of contact forclient communication
  
• Interprettime-series data to support clients
  
• Identifypotential hardware issues raised by clients.
  
• Validateclients’ requests to license Delsys software.
  
• Providecomprehensive training for clients on Delsys hardware and software.
  
• Managedemo & loan stock, ensuring availability and functionality.
  
• Performsoftware and hardware testing to ensure optimal performance.
  
• Usetechnical knowledge to generate support guides and documents for customerconsumption.
  

Requirements

Desired Experience and Skills

• Bachelor’sdegree in Biomedical Engineering, Kinesiology, Exercise Science or arelated field.
  
• Provenexperience in a technical support role, preferably in the academic,healthcare or medical device industry.
  
• Stronganalytical skills with the ability to interpret time-series data.
  
• Excellentcommunication and interpersonal skills.
  
• Excellentproblem-solving & deduction skills
  
• Proficiencyin providing software and hardware training.
  

What We Offer

• Astimulating environment where your contributions are valued and make atangible impact.
  
• Theopportunity to work with cutting-edge technology in the field of humanmovement sciences, engineering, and neurophysiology.
  
• Asupportive team that values collaboration and innovation.
  
• Competitivecompensation, travel opportunities andupwards mobility within the company.
  
• Health Insurance
  
• Long Term Disability Insurance
  
• Life Insurance
  
• Matching 401k Plan & Profit Sharing
  
• End of Year Bonus (Company performance dependent)