Product Support Engineer

Kalmar; Los Angeles (CA); On-site; USD 100,000 - 140,000; Full time

Job summary

An established industry player in cargo handling solutions is seeking a dynamic and self-motivated individual for a pivotal role in their Los Angeles operations. This position focuses on maintaining and repairing advanced container handling equipment, requiring both technical prowess and strong leadership skills. As part of a forward-thinking team, you will ensure that equipment operates efficiently and effectively, contributing to the company’s commitment to sustainability and innovation. Join this vibrant workplace where your skills will be valued and your career aspirations supported through various development opportunities.

Benefits

Medical, Dental, Vision & Life Insurance

Flexible Spending Account

Company-paid Short & Long-Term Disability

401k Plan with Company Match

Tuition Reimbursement

Paid Holidays

Paid Sick Time

Paid Vacation Time

Qualifications

• Technical Degree or 5 years' experience in heavy industrial equipment maintenance.
• Leadership experience in managing teams of technicians or engineers.

Responsibilities

• Provide maintenance and repair service to Kalmar equipment focusing on electrical repairs.
• Communicate with customers to diagnose equipment problems and perform repairs.

Skills

Mechanical Skills

Electrical Skills

Hydraulic Systems

PLC Programming

Leadership

Customer Communication

Education

Technical Degree

5+ years in Heavy Industrial Equipment Maintenance

Tools

Google Suite

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Hand Tools

Job description

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Compensation:

• Base Salary: Starting @ $100,000.00 per year
• Eligible for Annual Bonus
• Eligible for Annual Salary Review/Increase

Who is Kalmar?

Kalmar offers the widest range of cargo handling solutions and services to ports, terminals, distribution centers and to heavy industry. Kalmar is the industry forerunner in terminal automation and in energy efficient container handling, with one in four container movements around the globe being handled by a Kalmar solution. Through its extensive product portfolio, global service network and ability to enable a seamless integration of different terminal processes, Kalmar improves the efficiency of every move.

Our offering consists of cargo handling equipment, automation, software and services. The Kalmar product range includes ship-to-shore cranes, rubber-tired and rail-mounted gantry cranes, straddle and shuttle carriers, reach stackers, empty container handlers, terminal tractors and forklift trucks. Kalmar’s offering also covers maintenance contracts, technical support, spare parts, training and crane upgrades and Kalmar One automation system.

What makes Kalmar GREAT:

• Kalmar’s commitment to sustainability- The ongoing transition towards a decarbonized and more sustainable world impacts Kalmar in many ways. We contribute to the transition to a 1.5°C, circular world by solving our customers’ sustainability challenges. At the same time, we take action to ensure that our environmental ambitions are founded on safe, inclusive, transparent and ethical business practices.
• Diversity, Equity and Inclusion: At Kalmar, we cherish diversity and are committed to fostering an inclusive culture and workplace. We treat every employee as a unique individual and ensure equal opportunities for all, regardless of gender, age, ethnicity, nationality, or sexual orientation. We believe that everyone deserves respect, equality, and a strong sense of belonging. Our approach involves recognizing and celebrating individual expertise and needs, while treating our employees and engaging with our suppliers and customers with fairness and respect.
• Leadership: For us, leadership isn't just a title. It's a commitment to empowering individuals and fostering collective success.
• Personal Development: As part of our learning philosophy, we aim to offer our employees opportunities for internal transfers, job rotations, and involvement in challenging projects and assignments. In our belief, development always starts from an individual's own thirst for growth. That's why, at Kalmar, we prioritize regular development discussions, ensuring that your career aspirations are not just heard but actively supported.

Kalmar offers an EXCELLENT employee benefit's package including:

• Medical, Dental, Vision & Life insurance option effective on the first day of employment.
• Flexible Spending Account for medical expenses
• Company-paid Short & Long-Term Disability
• Company Paid Life Insurance Policy (2X’s annual salary, max $300k) (Additional life insurance policies available for self, spouse and children)
• Company paid holidays, paid sick time & paid vacation time
• 401k Plan –company matches first 6% of employee contributions into the 401K plan,
• 401K Plan-employees are eligible to participate on the 1st day of the month following 30 days of employment- employees are 100% vested immediately upon enrollment (no waiting period)
• Tuition reimbursement & Professional Development Assistance offered and more….

Making your next move count

Purpose of Position:

We are looking for a self-motivated, energetic team player to join our organization. The ideal candidate should be located the Los Angeles, CA area, have enhanced technical skills (mechanical, electrical and hydraulics) and leadership experience.

This position is responsible for providing maintenance & repair service to Kalmar brand container handling equipment at customer locations with a focus on electrical repair and diagnosis.

Candidate will also be responsible for assisting personnel in the field, with documentation, report of labor, work orders and inspections and act as a Kalmar Ambassador at the customer site.

Main tasks and responsibilities:

• Providing timely diagnosis/repair and regular preventative maintenance to the Kalmar product lines, utilizing hand, air and electric hand tools;
• Communicate with customer to determine equipment problem and, when necessary, travel to customer location to make adjustments/repairs on units.
• Must be capable of using Google Suite as well as Microsoft Word, Excel, Access and PowerPoint.
• Assist with the commissioning of new equipment into service. Insure that equipment is operating according to specifications. Train the customer to operate the equipment. Provide the customer with equipment service manuals and other materials according to contract specifications. This includes the preparation and updating of PowerPoint presentations that will be used for training customers.
• Maintain follow up with the customer to provide additional information or to resolve problems.
• Relay design or functional problems identified in field operations to Engineering. Relay information concerning customer needs and problems to Sales and Engineering and assist with current production projects as needed.
• Program and test Electronic Equipment for Spare Parts or Warranties.
• Install software upgrades in field.
• All visits will be documented with a call report once a trip has been completed.
• Make travel reservations including, airline, and hotel and car rental. Valid Driver’s License and Passport are required.
• Adherence to safe work procedures at all times
• Achieve a high level of customer satisfaction in all that we do from delivering on promises in a timely and orderly fashion

What you’ll need to succeed

Education:

• Technical Degree or minimum of 5 years’ experience in heavy industrial equipment maintenance

Experience:

• Leadership experience; experience leading a team of technicians/engineers
• PLC Programming certification and/or experience; Siemens preferred.
• Specific experience with Motors, Controls, PLC’s, hydraulics, steel work and/or rigging is helpful.
• Experience in commercial and/or large electronic equipment a plus
• Good judgement, initiative and experience to deal with multi-dimensional maintenance and repair work for complex equipment and systems
• Strong aptitude toward control system logic
• Theoretical and applied knowledge of pneumatic, hydraulic and electrical systems related to mobile equipment preferred
• Good organization skills
• Fluent in English both spoken and written
• Strong work ethic, dependability and initiative

Additional Requirements:

• Valid Driver’s License
• Valid TWIC Card or ability to obtain Valid TWIC Card when hired
• Candidates must be able to work at elevated heights
• Ability to work independently

You will be part of

Kalmar is a global company with operations in 35 countries.

At the end of 2023, around 5200 people worked at Kalmar. We offer a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities.

Interested in joining the Kalmar Team?

Please submit your resume/CV to be considered!

Kalmar (Nasdaq Helsinki: KALMAR) is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services. The company offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centers, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,200 people. In 2024, the company's sales totaled approximately EUR 1.7 billion. www.kalmarglobal.com

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management, Project Management, and Other

• Industries

  Repair and Maintenance and Automation Machinery Manufacturing

Referrals increase your chances of interviewing at Kalmar by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Tuition assistance

Disability insurance

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