Product Support Associate

Performance Review Institute (PRI); Troy (MI); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Performance Review Institute (PRI) is seeking a Product Support Associate to provide comprehensive coordination, planning, research, marketing, procurement, communications, and administrative support to assigned committees, groups, departments, and programs.

The role requires strong organizational and communication skills, the ability to handle multiple tasks with minimal supervision, and experience managing databases and IT systems used for program administration.

Qualifications

• Associate's degree in business or related field required.
• 2+ years of office administration, secretarial, or equivalent experience.
• Very strong communication, interpersonal, and organizational skills.
• Ability to function with little supervision and prioritize multiple tasks.

Responsibilities

• Assists in the daily execution of an assigned section or special interest group and provides staff support to program, section, and/or group.
• Monitors and procures office supplies, coordinates video conferences, and prepares routine correspondence.
• Serves as the primary point of contact for program questions, manages the general mailbox, and directs inquiries to staff as needed.
• Maintains P-card account and processes invoices, ensuring budget adherence and accurate data entry into databases.
• Prepares letters, memos, emails, labels, and reports; enters information into spreadsheets and databases and runs standard reports.

Skills

Communication skills

Interpersonal skills

Organizational skills

Education

Associate's degree in business or related field

Job description

SAE Industry Technologies Consortia (ITC), Performance Review Institute (PRI) and SAE International (SAE), deliver shared solutions to industry's common challenges.
Join us and create a higher standard for a better world.

The Product Support Associate provides effective coordination, planning, research, marketing, procurement, communications, and administrative support to assigned committees/groups/department/program.

ESSENTIAL FUNCTIONS

• Assists in the daily execution of an assigned section or special interest group. Provides staff support to program, section and/or special interest group. Requires a broad range of administrative, editorial and/or basic research skills.

• Monitors and procures office supplies to ensure sufficient levels and stays within budgeted expense limits. Coordinates arrangements for Video conferences between staff and internal/external customers. Composes, types, and distributes meeting notes, routine correspondence, and reports. Serves as the liaison to external printing providers as requested.

• Serves as the primary point of contact for program related questions and activities for both internal and external customers. Monitoring of general program mailbox. Forwarding/distribution of phone calls and emails to the appropriate staff and communicating with other SAE ITC Programs, departments, and with external contacts as necessary.

• Maintains P-card account and/or processing invoices for office supplies or other purchases. Review invoices for accuracy and initiate purchase requisitions. Stay within budgeted expense limits for office supplies or other purchases. Working knowledge of and ability to accurately enter data into customer and financial management databases.

• Prepares form letters, simple memos, emails, labels, routine correspondence, etc. Types, copies and /or distributes reports, proposals, presentations, etc. through multiple channels, mail, website, social media, etc. Proofreads for spelling & grammar. Enters information into spreadsheets and databases. Runs standard reports as assigned. Apply domain knowledge of software and IT systems as applicable for program administration and support.

MINIMUM REQUIREMENTS

• Associate's degree in business or related field

• 2+ years of office administration, secretarial, or equivalent.

• Very strong communication, interpersonal, and organizational skills

• Ability to function with little supervision

• Ability to continually prioritize workload issues when customer needs/requests are diverse and demanding

• Maintaining confidential and legal information

• Ability to coordinate multiple projects (multi-task) simultaneously during peak workload periods and when necessary

• Experience entering and maintaining information in databases, software and IT systems for program administration and support

PREFERRED QUALIFICATIONS

• Accounting, bookkeeping, business, standards/best practices, and document editing background

• Ability to apply domain knowledge of software and IT systems as applicable for program administration and support

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Standard business hours with flexibility for global meetings

• Remote office with reliable, secure internet connection and proper ergonomic setup

• Frequent virtual meetings; occasional travel (up to 20%) for technical conferences or committee sessions

• Must maintain a confidential and secure workspace and comply with company data security policies

ABOUT THE ORGANIZATION

SAE IndustryTechnologies Consortia (SAE ITC)enables organizations to define and pilot best practices. SAE ITC industry stakeholders are able to work together to effectively solve common problems, achieve mutual benefit for industry, and create business value.

The Performance Review Institute (PRI)is the world leader in facilitating collaborative supply chain oversight programs, quality management systems approvals, and professional development in industries where safety and quality are shared values.

SAE International (SAEI)is a global organization serving the mobility sector, predominantly in the aerospace, automotive and commercial-vehicle industries, fostering innovation, and enabling engineering professionals. Since 1905, SAE has harnessed the collective wisdom of engineers around the world to create industry-enabling standards. Likewise, SAE members have advanced their knowledge and understanding of mobility engineering through our information resources, professional development, and networking.

Fullsight is a shared services group working across three affiliate organizations, SAE ITC, SAE International, and Performance Review Institute (PRI), uniformly delivering HR, IT, Legal, Customer Success, Finance, and Procurement services, which enables us to distribute resources across all parts of our businesses.

EEO CLAUSE

Fullsight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.