Product Support Associate

Fullsight; Troy (MI); Remote; USD 42,000 - 64,000; Full time

Job summary

Fullsight is seeking a Product Support Associate to provide comprehensive administrative support across SAE ITC, SAE International, and PRI. You will coordinate meetings, manage communications, and assist with procurement, budgeting, and data entry to enable smooth program administration.

The role requires strong organizational and communication skills, the ability to multi-task, and a proactive approach to supporting multiple committees and departments.

Qualifications

• Associate's degree in business or related field is required.
• 2+ years of office administration or equivalent experience.
• Strong communication, interpersonal, and organizational skills.
• Ability to work with minimal supervision and manage multiple priorities.
• Experience entering and maintaining information in databases and IT systems.

Responsibilities

• Assist in daily execution of assigned section or group; provide staff support to programs and meetings.
• Monitor and procure office supplies within budget; coordinate video conferences; prepare notes and reports.
• Serve as primary contact for program questions for internal and external customers; manage mailbox and communications.
• Maintain P-card and process invoices; enter data into databases and manage reports.
• Prepare letters, memos, emails, and presentations; ensure accuracy and data entry across channels.

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

Data entry

Education

Associate's degree in business or related field

Tools

Databases

IT systems

Job description

SAE Industry Technologies Consortia (ITC), Performance Review Institute (PRI) and SAE International (SAE), deliver shared solutions to industry's common challenges.

Join us and create a higher standard for a better world.

The Product Support Associate provides effective coordination, planning, research, marketing, procurement, communications, and administrative support to assigned committees/groups/department/program.

ESSENTIAL FUNCTIONS

• Assists in the daily execution of an assigned section or special interest group. Provides staff support to program, section and/or special interest group. Requires a broad range of administrative, editorial and/or basic research skills.

• Monitors and procures office supplies to ensure sufficient levels and stays within budgeted expense limits. Coordinates arrangements for Video conferences between staff and internal/external customers. Composes, types, and distributes meeting notes, routine correspondence, and reports. Serves as the liaison to external printing providers as requested.

• Serves as the primary point of contact for program related questions and activities for both internal and external customers. Monitoring of general program mailbox. Forwarding/distribution of phone calls and emails to the appropriate staff and communicating with other SAE ITC Programs, departments, and with external contacts as necessary.

• Maintains P-card account and/or processing invoices for office supplies or other purchases. Review invoices for accuracy and initiate purchase requisitions. Stay within budgeted expense limits for office supplies or other purchases. Working knowledge of and ability to accurately enter data into customer and financial management databases.

• Prepares form letters, simple memos, emails, labels, routine correspondence, etc. Types, copies and /or distributes reports, proposals, presentations, etc. through multiple channels, mail, website, social media, etc. Proofreads for spelling & grammar. Enters information into spreadsheets and databases. Runs standard reports as assigned. Apply domain knowledge of software and IT systems as applicable for program administration and support.

MINIMUM REQUIREMENTS

• Associate's degree in business or related field
• 2+ years of office administration, secretarial, or equivalent.
• Very strong communication, interpersonal, and organizational skills
• Ability to function with little supervision
• Ability to continually prioritize workload issues when customer needs/requests are diverse and demanding
• Maintaining confidential and legal information
• Ability to coordinate multiple projects (multi-task) simultaneously during peak workload periods and when necessary
• Experience entering and maintaining information in databases, software and IT systems for program administration and support

PREFERRED QUALIFICATIONS

• Accounting, bookkeeping, business, standards/best practices, and document editing background
• Ability to apply domain knowledge of software and IT systems as applicable for program administration and support

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Standard business hours with flexibility for global meetings
• Remote office with reliable, secure internet connection and proper ergonomic setup
• Frequent virtual meetings; occasional travel (up to 20%) for technical conferences or committee sessions
• Must maintain a confidential and secure workspace and comply with company data security policies

ABOUT THE ORGANIZATION

**SAE IndustryTechnologies Consortia (SAE ITC)** enables organizations to define and pilot best practices. SAE ITC industry stakeholders are able to work together to effectively solve common problems, achieve mutual benefit for industry, and create business value.

The Performance Review Institute (PRI) is the world leader in facilitating collaborative supply chain oversight programs, quality management systems approvals, and professional development in industries where safety and quality are shared values.

SAE International (SAEI) is a global organization serving the mobility sector, predominantly in the aerospace, automotive and commercial-vehicle industries, fostering innovation, and enabling engineering professionals. Since 1905, SAE has harnessed the collective wisdom of engineers around the world to create industry-enabling standards. Likewise, SAE members have advanced their knowledge and understanding of mobility engineering through our information resources, professional development, and networking.

Fullsight is a shared services group working across three affiliate organizations, SAE ITC, SAE International, and Performance Review Institute (PRI), uniformly delivering HR, IT, Legal, Customer Success, Finance, and Procurement services, which enables us to distribute resources across all parts of our businesses.

Fullsight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.