Product Support Analyst II

R1 RCM; United States; Remote; USD 47,000 - 79,000; Full time

Job summary

R1 RCM is looking for a Product Support Analyst II in Revenue Cycle Digital Solutions to optimize operations for physician group clients. This role involves leveraging technology, analytics, and collaboration across teams to enhance revenue cycle management and cash collections while providing training and support to stakeholders.

Qualifications

• 2+ years in revenue cycle operations or IT.
• Strong analytical skills and attention to accuracy.
• Preferred experience with healthcare platforms.

Responsibilities

• Design and implement software solutions for revenue cycle management.
• Analyze workflows to enhance automation and efficiency.
• Collaborate with IT to manage Electronic Data Interchange transactions.

Skills

Analytical skills

Communication skills

SQL

Advanced Excel

Project management

Tools

eClinicalWorks

Meditech

EPIC

Athena

NextGen

Job description

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

The Product Support Analyst II - Revenue Cycle Digital Solutions is a pivotal role at R1, tasked with leveraging technology and analytics to optimize revenue cycle operations for physician group clients. This individual will partner closely with IT, operations management, and client services to develop, implement, and manage cutting-edge digital solutions that drive efficiency and maximize cash collections.

Responsibilities include:

• Design, develop, and implement software solutions, business intelligence tools, and IT projects that support revenue cycle management.
• Analyze existing workflows and develop new models to enhance system and people processes, focusing on automation and efficiency.
• Help manage projects across a complex matrix organization, ensuring timely delivery and stakeholder satisfaction.
• Provide subject matter expertise, training, and support to end users and stakeholders.
• Work closely with engineers and product management teams to define and prioritize product features and functionalities, acting as a bridge between technical and non-technical stakeholders.
• Collaborate with IT to manage Electronic Data Interchange (EDI) transactions, including claims (837), electronic remittances (835), claim status inquiries, and eligibility verifications, to streamline and improve the revenue cycle process.

QUALIFICATIONS

• 2+ years of relevant experience in revenue cycle operations and/or IT, with a strong focus on revenue cycle management.
• Strong logic, analytical skills, and attention to accuracy.
• Excellent communication skills and proficiency in SQL and advanced Excel.
• Demonstrated project management skills and experience with healthcare platforms (e.g., eClinicalWorks, Meditech, EPIC, Athena, NextGen) preferred.
• Knowledge of healthcare systems, ambulatory billing, HIPAA, and other relevant regulations.
  

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

The Product Support Analyst II - Revenue Cycle Digital Solutions is a pivotal role at R1, tasked with leveraging technology and analytics to optimize revenue cycle operations for physician group clients. This individual will partner closely with IT, operations management, and client services to develop, implement, and manage cutting-edge digital solutions that drive efficiency and maximize cash collections.

Responsibilities include:

• Design, develop, and implement software solutions, business intelligence tools, and IT projects that support revenue cycle management.
• Analyze existing workflows and develop new models to enhance system and people processes, focusing on automation and efficiency.
• Help manage projects across a complex matrix organization, ensuring timely delivery and stakeholder satisfaction.
• Provide subject matter expertise, training, and support to end users and stakeholders.
• Work closely with engineers and product management teams to define and prioritize product features and functionalities, acting as a bridge between technical and non-technical stakeholders.
• Collaborate with IT to manage Electronic Data Interchange (EDI) transactions, including claims (837), electronic remittances (835), claim status inquiries, and eligibility verifications, to streamline and improve the revenue cycle process.

QUALIFICATIONS

• 2+ years of relevant experience in revenue cycle operations and/or IT, with a strong focus on revenue cycle management.
• Strong logic, analytical skills, and attention to accuracy.
• Excellent communication skills and proficiency in SQL and advanced Excel.
• Demonstrated project management skills and experience with healthcare platforms (e.g., eClinicalWorks, Meditech, EPIC, Athena, NextGen) preferred.
• Knowledge of healthcare systems, ambulatory billing, HIPAA, and other relevant regulations.
  

For this US-based position, the base pay range is $47,237.00 - $78,919.86 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 5.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

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R1 RCM Inc. is an American revenue cycle management company servicing hospitals, health systems and physician groups across the United States.

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