Product Success Architect — Escalation & Tooling Lead

ServiceNow

United States

Remote

USD 150,000 - 230,000

Full time

14 days+

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Job summary

ServiceNow is the AI control tower for business reinvention, bringing together any AI, data, and workflow to help 85% of the Fortune 500 work smarter. We're building an AI-native culture where technology and talent are unstoppable together, and we're just getting started.

On the GAIL Core Team, we bridge technical delivery and program strategy, leading the most challenging deployments and escalations while shaping the program's evolution.

Qualifications

8+ years of software engineering experience with enterprise product and field delivery.
Proven mentoring, communication, and strategic influence.

Responsibilities

Bridges technical delivery and program strategy on the GAIL Core Team.
Leads the hardest deployments and escalations while shaping program evolution.
Owns complex escalated engagements and drives systemic improvements.
Builds next-generation tooling and evolves the GAIL playbook.

Skills

Software engineering

Mentoring

Communication

Strategic influence

Job description

On the GAIL Core Team, we bridge technical delivery and program strategy, leading the most challenging deployments and escalations while shaping the program's evolution.

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