Product Strategy Analyst III - Global Payments Solutions - Solutions Engineer

Hispanic Technology Executive Council; New York (NY); On-site; USD 79,000 - 119,000; Full time

Job summary

Join an innovative financial institution dedicated to enhancing financial lives through technology. As a Solutions Engineer, you will play a pivotal role in shaping the future of payment processing by leading integrations with various partners. Your expertise in merchant acquiring and payment systems will be essential in developing customer-driven solutions. This dynamic position offers opportunities for growth and collaboration across multiple teams, ensuring compliance with industry regulations while delivering exceptional service to clients. If you're passionate about technology and making a meaningful impact, this role is for you!

Benefits

Paid Time Off

Employee Well-being Programs

Discretionary Incentives

Health Benefits

Qualifications

• 5+ years of experience in Merchant Services and Payment Processing.
• Strong understanding of system architecture and software development.

Responsibilities

• Lead technical architecture decisions for POS and ISV integrations.
• Collaborate with partners to develop and certify payment solutions.

Skills

Merchant Acquiring

Payment Processing

System Architecture

Software Development

Analytical Skills

Communication Skills

Project Management

Problem-Solving

Education

Bachelor's degree in Computer Science

Engineering or Related Field

Tools

Agile Methodologies

Project Management Tools

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and making an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Payments is a key function for Bank of America. The ongoing development and enhancement of commerce platforms that deliver merchant services capabilities are integral to the bank's future as a leader in payments. The Connect Platform Team is responsible for integrations to these platforms, delivering client-driven payments processing capabilities.

The Solutions Engineer will lead initial discussions with various ISVs such as Point of Sale (POS) providers, Gateways, etc., mapping system architecture and defining statements of work. This requires a keen understanding of payments processing architectures, reporting and revenue models, and communication methodologies. They will consult with external and internal teams, including Product, ISV, User Experience, Information Security, Legal, Compliance, Risk, and others, to ensure that Bank of America complies with all regulations related to merchant acquiring, corporate and commercial banking, and card acquiring organizations, as well as Card Organization rules. The Solutions Engineer will help develop customer-driven solutions.

Responsibilities:

1. Lead and drive technical architecture decisions, statements of work, and project definitions for POS and/or ISV integrations into Bank of America.
2. Develop, coordinate, and own broad range of group-wide communications to management, business partners, and vendors.
3. Collaborate with external partners to develop and certify POS and ISV solutions.
4. Act as liaison between POS/ISV partners, technology, operations, product, and sales teams.
5. Document technical architectures, statements of work, and project scope for integrations.
6. Maintain detailed knowledge of transaction flows (authorization, settlement, chargebacks, disputes, etc.) across various verticals (e.g., Restaurant, Retail, Healthcare) and understand their relationship with card brand rules.
7. Understand impacts of future Card Brand Networks rule changes.
8. Establish and manage cut-off schedules for funding based on Line of Business (LOB) requirements.
9. Identify and provide internal, ISV, and client reporting needs.
10. Craft detailed solution architectures aligning with client objectives and technological capabilities.
11. Evaluate and integrate complex system components to develop cohesive and efficient technological solutions.

Required Qualifications:

• Experience in Merchant Acquiring or payment processing.
• Experience working with Card Issuing and Acquiring organizations.
• Experience with software development, system architecture, and design.
• Understanding of payments processing development lifecycle.
• Knowledge of point-to-point encryption (PCI validated and non-validated), tokenization, alternative payment methods, and mobile wallets.
• Understanding of integrated, semi-integrated, and cloud-based POS models.
• Knowledge of network architecture.
• Experience in writing and negotiating statements of work.
• High-level understanding of product certification test tools and integration processes.
• Experience communicating detailed POS and ISV terminal configuration requirements.
• Strong analytical and problem-solving skills for complex technical and business issues.
• Understanding of Project Management methodologies.
• Ability to manage multiple initiatives and lines of business simultaneously.
• Excellent oral and written communication skills across organizational levels.
• Healthcare experience is a plus.

Desired Qualifications:

• Initiative-taker: ability to work independently.
• Experience with payment gateways and processors.
• Experience integrating and configuring ISVs into gateways.
• Proficiency in documenting and capturing requirements.
• Experience with project management tools and Agile methodologies.
• Knowledge of programming languages like Java, Python, or C#.
• Familiarity with gateway payment services such as tokenization, fraud management, and reporting.
• Minimum of 5 years' experience in Merchant Services.
• Professional experience analyzing computer hardware and software.

Minimum Educational Qualifications: Bachelor's degree in computer science, engineering, or a related field, or equivalent experience.

Skills:

• Strong communication skills (oral and written).
• Analytical and critical thinking skills.

Shift: 1st shift (United States of America)

Hours Per Week: 40

Pay Transparency: Salary range $79,700 - $118,900 annually, with offers based on experience, education, and skills. Discretionary incentive eligible. Benefits include industry-leading programs, paid time off, and resources to support employee well-being and community impact.