Product Strategy Analyst III - Global Payments Solutions - Solutions Engineer

Bank of America; New York (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

Join an innovative and forward-thinking financial institution as a Solutions Engineer in the Global Payments Solutions team. This exciting role involves leading technical discussions with partners, designing customer-driven payment solutions, and ensuring compliance with industry regulations. You will collaborate with diverse teams to develop and enhance payment processing capabilities, making a significant impact in the payments industry. If you are passionate about technology and eager to drive change in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 5+ years of experience in Merchant Services and payment processing.
• Strong understanding of POS models and payment processing lifecycle.

Responsibilities

• Lead technical architecture decisions for POS and ISV integrations.
• Collaborate with external partners to develop and certify payment solutions.
• Document technical architectures and project scopes for integrations.

Skills

Merchant Acquiring

Payment Processing

Software Development

System Architecture

Analytical Skills

Project Management

Communication Skills

Education

Bachelor’s degree in Computer Science

Engineering or Related Field

Tools

Java

Python

C#

Job description

Product Strategy Analyst III - Global Payments Solutions - Solutions Engineer

Atlanta, Georgia; New York, New York; Charlotte, North Carolina

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

About Payments:

Payments is a key function for Bank of America. The ongoing development and enhancement of our commerce platforms that deliver merchant services capabilities are vital to the Bank’s future as a leader in the payments industry. The Connect Platform Team manages integrations to these platforms, enabling client-driven payment processing capabilities.

Role Overview:

The Solutions Engineer will lead initial discussions with ISVs such as Point of Sale (POS) providers, Gateways, etc., mapping system architecture and defining statements of work. This requires a strong understanding of payments processing architectures, reporting, revenue models, and communication methodologies. They will collaborate with external and internal teams, including Product, ISV, User Experience, Information Security, Legal, Compliance, Risk, and others to ensure compliance with all regulations related to merchant acquiring, corporate and commercial banking, and card acquiring organizations, as well as Card Organization rules. The Solutions Engineer will help develop customer-driven solutions.

Responsibilities:

• Lead and drive technical architecture decisions, statements of work, and project scope for POS and/or ISV integrations into Bank of America.
• Develop, coordinate, and own communications to management, business partners, and vendors.
• Collaborate with external partners to develop and certify POS and ISV solutions.
• Serve as a liaison between POS/ISV partners, technology, operations, product, and sales teams.
• Document technical architectures, statements of work, and project scopes for integrations.
• Understand transaction flows (authorization, settlement, chargebacks, disputes, etc.) across various verticals and their relationship with card brand rules.
• Stay informed about future Card Brand Networks rule changes and their impacts.
• Establish and manage funding cut-off schedules based on LOB requirements.
• Identify and report on internal, ISV, and client reporting needs.
• Design detailed solution architectures aligned with client objectives and technological capabilities.
• Evaluate and integrate complex system components to develop cohesive solutions.

Minimum Qualifications:

• Experience in Merchant Acquiring or payment processing.
• Experience working with Card Issuing and Acquiring organizations.
• Background in software development, system architecture, and design.
• Knowledge of payments processing lifecycle, including encryption, tokenization, and mobile wallets.
• Understanding of POS models (Integrated, Semi-Integrated, Cloud-based).
• Experience writing and negotiating statements of work.
• Familiarity with product certification and integration processes.
• Excellent communication skills for detailed POS and ISV terminal requirements.
• Strong analytical and problem-solving skills.
• Proficiency in Project Management methodologies.
• Ability to manage multiple initiatives and priorities simultaneously.
• Effective communication across organizational levels.

Preferred Qualifications:

• Initiative-taking and independent working ability.
• Experience with payment gateways, processors, and ISV integration.
• Knowledge of programming languages like Java, Python, or C#.
• Familiarity with gateway payment services such as tokenization and fraud management.
• Minimum of 5 years' experience in Merchant Services.

Educational Requirements:

Bachelor’s degree in computer science, engineering, or related field, or equivalent experience.

Skills:

• Strong oral and written communication.
• Analytical and critical thinking skills.

Additional Information:

Shift: 1st shift (United States)

Hours per week: 40