Product Specialist - Smart Motors Toyota

Smart Motors Toyota; Madison (WI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Comprehensive benefits package

Parental leave 4 weeks

Employee discounts

401(k) with match

Job summary

Smart Motors Toyota is seeking a motivated Product Specialist to showcase vehicle features and benefits to guests. You will guide test drives, maintain up-to-date product knowledge, and assist customers through the buying journey with professionalism.

The role requires reliable attendance and collaboration with Sales and Service teams to ensure an exceptional guest experience. Competitive pay and strong benefits are offered.

Qualifications

• Must be at least 18 years old and have a valid driver’s license to operate a motor vehicle.

Responsibilities

• Maintains professionalism and delivers excellent customer service to each guest.
• Conducts vehicle feature and benefit presentation by assisting guests on their test drive of vehicle(s).
• Explain and demonstrate vehicle features and technologies at delivery, answering any questions that might arise from the customer.
• Maintains consistent guests’ communication after delivery to ensure guests satisfaction is met.

Skills

Customer service

Product knowledge

Test drive guidance

Communication

Education

High school diploma or equivalent

Job description

Description

Do you want to help transform the auto industry? Come let Smart Motors Toyota show you just how Remarkable you can be!

At Smart Motors Toyota, our mission is to create a powerhouse of high-impact teams and leaders, deliver an exceptional and unforgettable experience for every guest every time, elevate and grow our manufacturer brands in our markets, and operate with discipline and focus to achieve operational and financial success. We are challenging the norm when it comes to both the car buying process and the employee experience, and as a Smart Motors Toyota teammate, you will play a direct role in that mission.

We value individuals who:

• Stay curious by seeking different perspectives, learning constantly, and adapting quickly
• Make it matter by maximizing impact and focusing on what matters most
• Win together by operating with a team first perspective
• Be caring by genuinely caring for and supporting others
• Act with courage by choosing courage over comfort in their decisions and actions, even when it is hard to do.

At Smart Motors Toyota we encourage and support career development, job opportunities across multiple professions, an inclusive culture where everyone is a leader (from entry level up to general management), and an almost obsessive focus on the employee and guest experience. Combine that with market-leading benefits and opportunities across multiple states, and we think you’ll agree that YOU BELONG AT SMART MOTORS TOYOTA!

Your Purpose as a Product Specialist:

• Maintains professionalism and delivers excellent customer service to each guest.
• Conducts vehicle feature and benefit presentation by assisting guests on their test drive of vehicle(s).
• Ability to maintain strong product knowledge for all manufacture products to support guests’ questions.
• Directs guests to additional information resources by staying entuned to all manufacture changes and updates.
• Explain and demonstrate vehicle features and technologies at delivery, answering any questions that might arise from the customer.
• Take photos of new and used cars to be put on the company website.
• Maintains consistent guests’ communication after delivery to ensure guests satisfaction is met.
• Travels to and from guest’s residence with potential extended geographic locations.
• Regular and reliable attendance.
• Effectively coordinates and communicates with Sales and Service departments to ensure guests experience is met.
• Ensures all vehicles meets all pre-delivery requirements.
• Drive between dealerships to pick up or drop off other vehicles.
• Keeps new- and used-vehicle lots neat and orderly, moving cars as directed by the general manager and in accordance with dealership display standards.
• Inspects parts, equipment, or vehicles for cleanliness, damage, and compliance with standards or regulations.
• Makes key tags for vehicles.
• Other duties as assigned by management.

Requirements

Basic Qualifications:

• Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle

Your Well-Being:

• Competitive Pay: $20.00/hr + monthly bonuses!
• Flexible Work Schedule: Saturday availability is required for this role!
• Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options; Multiple Dental (includes orthodontics) and Vision plans; Varying Vacation and Sick Leave available Day 1; 4 Week-Paid Parental Leave available Day 1; 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18; Short- and Long-Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, & Identity Insurance
• Training and Development Opportunities for All Employees
• Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more
• Educational Reimbursement: General and specialized technical automotive degrees
• Employee Assistance Programs
• Paid Holidays: New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day

Baxter Auto Group

Baxter Auto Group is one of the nation's leading automotive retail groups, serving the metro areas of Omaha, Lincoln, Kansas City, Colorado Springs, and Madison. The company operates 20 dealerships and represents eight of the nation's top automotive brands, including Ford, Lexus, Toyota, Audi, Volkswagen, Honda, Subaru, and Mercedes-Benz.

Baxter Auto believes its exceptional employees truly distinguish the company in the marketplace. It continually invests in maintaining a remarkable employee experience, including industry-leading benefits, a flexible work-life balance, and an experience centered around four key pillars: purpose, growth, well-being, and belonging.

Employment with Baxter is contingent upon applicants’ successful completion of the background check process and drug screening test. Baxter embraces equal employment opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Baxter is an equal opportunity employer and does not discriminate on the basis of race, religion, national origin, sex, gender, gender identity, sexual orientation, marital status, protected veteran status, disability, age, or any other legally protected status. In addition, Baxter will provide reasonable accommodation for qualified individuals with disabilities. If you are unable or limited in your ability to submit an application because of a disability, please contact us at [phone], option #4 to request accommodation.