Express Service Advisor - Smart Motors Toyota

Baxter Ford; Madison (WI); On-site; USD 44,000 - 63,000; Full time

Benefits offered by this job

Competitive pay

Flexible work schedule

Comprehensive benefits

Training and development

Employee discounts

Educational reimbursement

Paid holidays

Job summary

Smart Motors Toyota in Madison, WI is seeking an Express Service Advisor to deliver a smooth customer write-up process and keep customers informed throughout their service experience. You will collaborate with technicians and parts staff, generate and track repair orders, and help implement procedures to boost satisfaction and retention while upholding laws and standards.

The role offers competitive pay and a comprehensive benefits package, with a Mon–Fri schedule, rotating shifts, and

Qualifications

• Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle.
• Ability to maintain positive communication with customers throughout the service experience.
• Experience collaborating with technicians and parts teams.
• Experience generating, tracking, and completing repair/work orders using multiple computer and web-based systems.
• Willingness to help develop and implement procedures to improve customer satisfaction and retention.
• Uphold all applicable laws, rules, and regulations.

Responsibilities

• Ensure a smooth and efficient customer service write-up process.
• Maintain constant, positive communication with customers throughout their service experience.
• Collaborate effectively with technicians and parts teams.
• Generate, track, review, and complete repair/work orders using multiple computer and web-based systems.
• Assist in developing and implementing procedures to improve customer satisfaction, retention, and customer-pay labor dollars.
• Uphold all applicable laws, rules, and regulations.

Skills

Customer service

Clear communication

Team collaboration

Repair order processing

Procedural improvement

Legal compliance

Tools

Repair order systems

Job description

Description

Do you want to help transform the auto industry? Come let Smart Motors Toyota show you just how Remarkable you can be!

At Smart Motors Toyota, our mission is to create a powerhouse of high-impact teams and leaders, deliver an exceptional and unforgettable experience for every guest every time, elevate and grow our manufacturer brands in our markets, and operate with discipline and focus to achieve operational and financial success. We are challenging the norm when it comes to both the car buying process and the employee experience, and as a Smart Motors Toyota teammate, you will play a direct role in that mission.

We value individuals who:

• Stay curious by seeking different perspectives, learning constantly, and adapting quickly
• Make it matter by maximizing impact and focusing on what matters most
• Win together by operating with a team first perspective
• Be caring by genuinely caring for and supporting others
• Act with courage by choosing courage over comfort in their decisions and actions, even when it is hard to do.

At Smart Motors Toyota we encourage and support career development, job opportunities across multiple professions, an inclusive culture where everyone is a leader (from entry level up to general management), and an almost obsessive focus on the employee and guest experience. Combine that with market-leading benefits and opportunities across multiple states, and we think you’ll agree that YOU BELONG AT SMART MOTORS TOYOTA!

Your Purpose as an Express Service Advisor:

• Ensure a smooth and efficient customer service write-up process
• Maintain constant, positive communication with customers throughout their service experience
• Collaborate effectively with technicians and parts teams
• Generate, track, review, and complete repair/work orders using multiple computer and web-based systems
• Assist in developing and implementing procedures to improve customer satisfaction, retention, and customer-pay labor dollars
• Uphold all applicable laws, rules, and regulations

Requirements

Basic Qualifications:

• Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle

Additional Qualifications:

• Other job-specific training/requirements

Your Well-Being:

• Competitive Pay: $44,200 - $63,400 annually
• Flexible Work Schedule: Monday - Friday, rotating open and close shifts and rotating Saturdays!
• Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options; Multiple Dental (includes orthodontics) and Vision plans; Varying Vacation and Sick Leave available Day 1; 4 Week-Paid Parental Leave available Day 1; 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18; Short- and Long-Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, & Identity Insurance
• Training and Development Opportunities for All Employees
• Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more
• Educational Reimbursement: General and specialized technical automotive degrees
• Employee Assistance Programs
• Paid Holidays: New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day

Baxter Auto Group

Baxter Auto Group is one of the nation's leading automotive retail groups, serving the metro areas of Omaha, Lincoln, Kansas City, Colorado Springs, and Madison. The company operates 20 dealerships and represents eight of the nation's top automotive brands, including Ford, Lexus, Toyota, Audi, Volkswagen, Honda, Subaru, and Mercedes-Benz.

Baxter Auto believes its exceptional employees truly distinguish the company in the marketplace. It continually invests in maintaining a remarkable employee experience, including industry-leading benefits, a flexible work-life balance, and an experience centered around four key pillars: purpose, growth, well-being, and belonging.

Employment with Baxter is contingent upon applicants’ successful completion of the background check process and drug screening test. Baxter embraces equal employment opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Baxter is an equal opportunity employer and does not discriminate on the basis of race, religion, national origin, sex, gender, gender identity, sexual orientation, marital status, protected veteran status, disability, age, or any other legally protected status. In addition, Baxter will provide reasonable accommodation for qualified individuals with disabilities. If you are unable or limited in your ability to submit an application because of a disability, please contact us at [phone], option #4 to request accommodation.