Product Specialist – Indices & ETF’s

Spglobal; New York (NY); On-site; USD 47,000 - 70,000; Full time

Job summary

S&P Global Market Intelligence is seeking a Customer Support Specialist for our EBS Product Service team. You will develop deep knowledge of EBS products and assist top-tier financial clients, prioritizing requests to ensure smooth operation of business applications.

You will collaborate with product management, operations, technology, and sales to resolve issues and deliver enhancements that retain customers and generate revenue. Global hubs include London, Hong Kong, and New Delhi.

Qualifications

• Ability to self-organize, schedule, and prioritize effectively.
• Ability to manage tasks and meet tight deadlines.
• Basic proficiency in Microsoft Office programs.
• Strong oral and written communication skills are essential.
• Interest in working with software systems and technology.
• Adept at building and maintaining relationships with external clients and with colleagues at all levels.
• Positive attitude, self-motivated, and proactive.

Responsibilities

• Manage incoming customer requests using internal systems and processes.
• Understand the needs of different customers and work with internal product, technical & operations teams to deliver solutions that meet requirements.
• Troubleshoot customer application UI and backend databases against various application systems errors, while providing customer feedback and progress visibility.
• Manage the communication and relationship between clients and the business.
• Partner with internal stakeholders to deliver enhancements aimed at retaining existing customers or delivering new revenue opportunities for the business.
• Work alongside colleagues in major financial hubs around the world including London, Hong Kong and New Delhi.

Skills

Ability to self-organize

Task management

Microsoft Office

Oral and written communication

Software systems interest

Relationship building

Proactive attitude

Tools

Salesforce

Job description

About the Role:

Grade Level (for internal use):
07

The Team:

Asset managers, custodians, hedge funds and investment banks rely on us to deliver timely, accurate, multi asset class index data to support their trading and investment activities.

ETF & Benchmarking Solutions also provides a comprehensive view of the global ETF market to support the needs of all participants, from issuers and buy-side investors to brokers and market makers.

The EBS Product Service team are subject matter experts who strive to deliver a best-in-class experience in product support, relationship management and customer communications.

Responsibilities and Impact:

The successful candidate will be expected to develop deep knowledge of EBS products and systems to support clients and ensure that our business applications run smoothly. You will be working in a fast-paced environment ensuring client requests are prioritized and resolved.

Product service team members collaborate with internal groups such as product management, operations, technology, and sales to resolve problems or deliver product enhancements aimed at retaining existing customers and increasing revenues to the business.

You will have the opportunity to build strong relationships with customers in top-tier financial institutions on the buy-side and sell-side, as you improve their end-user experience and ensure they operate our applications effectively.

In this role you will:

• 
  

  Manage incoming customer requests using internal systems and processes.

  
  


• 
  

  Understand the needs of different customers and work with internal product, technical & operations teams to deliver solutions that meet requirements.

  
  


• 
  

  Troubleshoot customer application UI and backend databases against various application systems errors, while providing customer feedback and progress visibility.

  
  


• 
  

  Manage the communication and relationship between clients and the business.

  
  


• 
  

  Partner with internal stakeholders to deliver enhancements aimed at retaining existing customers or delivering new revenue opportunities for the business.

  
  


• 
  

  Work alongside colleagues in major financial hubs around the world including London, Hong Kong and New Delhi.

  
  

Compensation/Benefits Information:

(This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $47,458 to $70,471. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses, and certifications.

In addition to base compensation, this role is eligible for an annual incentive bonus.

What We’re Looking For

Basic Required Qualifications

• Ablility to self-organize, schedule, and prioritize effectively.


• Ability to manage tasks and meet tight deadlines.


• Basic proficiencyin Microsoft Office programs.


• Strong oral and written communication skills are essential.


• Interest in working with software systems and technology.


• Adept at building and maintaining relationships with external clients and with colleagues at all levels.


• Positive attitude, self-motivated, and proactive.

Additional Preferred Qualifications

• Familiarity with indices or ETFs.


• Experience with client facing responsibilities an advantage.


• Prior use of salesforce or similar client support tools.

Right to Work Requirements

This role is limited to persons with indefinite right to work in the United States.

We require all external candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission

Advancing Essential Intelligence.

Our People

We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values

Integrity, Discovery, Partnership

Throughout our history, the world’s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.


• Flexible Downtime: Generous time off helps keep you energized for your time on.


• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.


• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.


• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.


• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: [e-mail] and your request will be forwarded to the appropriate person.

US Candidates Only

Know Your Rights: Workplace discrimination is illegal