Product Specialist - GCMS

Shimadzu Scientific Instruments; Columbia (MD); On-site; USD 89,000 - 91,000; Full time

Benefits offered by this job

Day 1 benefits

401K matching

Profit-sharing program

Tuition assistance

Job summary

Shimadzu Scientific Instruments is seeking a Product Specialist to support GCMS operations. You will create technical marketing materials, train customers, and provide installation and maintenance support, focusing on product positioning and timely customer assistance.

You will collaborate with Marketing, Sales, Service, and Regional staff to deliver high-quality support. A life sciences degree and GCMS experience are required, with travel as needed.

Qualifications

• Bachelor's degree in life science; higher-level degree strongly preferred.
• Minimum of two years of experience in technical applications or method development with GCMS.
• Experience in maintenance and repair of analytical instrumentation; marketing and sales experience are desirable.
• Strong attention to detail and excellent customer service skills; willingness to travel including overnight stays.

Responsibilities

• Serve as a technical resource for GCMS and related instrumentation, developing expertise across markets.
• Provide technical and marketing support to the sales team with demonstrations and customer interactions.
• Create and maintain sales support resources, including materials, analyses, and documentation for GCMS products.
• Develop and deliver technical training and hands-on application activities for customers and employees.

Skills

GCMS experience

Technical applications

Customer service

Education

Bachelor's degree in life science

Tools

Instrumentation maintenance

Job description

Description

Product Specialist - GCMS

Location: Columbia, MD Salary: $89,000 - $91,000 per year + Attractive performance-based incentive plan

Who are we?

Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas, and results continue to propel Shimadzu's outstanding reputation and "Excellence in Science." People dedicated to our mission have the largest impact on Shimadzu's continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists, and manufacturers to help better lives worldwide?

What can Shimadzu offer YOU?

• Our Culture: A work environment that values diversity, inclusion & belonging
• Competitive Compensation: Day 1 Benefits & Competitive Salary
• Retirement Benefits: Matching 401K & Profit-Sharing Program
• Professional Growth: Clear pathways for Career, Leadership, and Personal Development
• Health Benefits: Flexible Spending/Health Savings Accounts
• Work-Life Balance: Generous & Front-Loaded Paid Time Off Plan
• Education: Tuition Assistance Program for both graduate and undergraduate levels
• Insurance Perks: Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company-paid life insurance & short-term disability programs
• Work Flexibility: Business casual Dress Attire & casual (jeans) Friday!
• Employee Engagement: Employee Resource Groups to network, build a sense of community and enhance one's career and personal development

ADDITIONAL COMPENSATION

• For Service, Technical Support, Marketing & Sales Roles: Additional compensation is available through either an Incentive and/or Commission Plan.
• For Employees who reside in Connecticut, Massachusetts, New Jersey, and California: Additional compensation is offered through a Cost-of-Living Adjustment (COLA).

Position Summary:

Shimadzu Scientific Instruments is seeking a motivated Product Specialist to join our team! In this role, you will create technical marketing materials and documents for sales, provide training, and offer installation and maintenance support for our GCMS operations. Your focus will be on enhancing product positioning while delivering high-quality, timely support to our customers. You'll engage directly with clients, addressing their needs and collaborating with the Marketing team, Sales, Service, and Regional staff.

JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:

• Serve as a technical resource for assigned products and technologies, developing and maintaining expertise in instrumentation, software, applications, and their use across relevant markets
• Provide technical and marketing support to the sales team by developing demonstration strategies, presenting products to prospective and current customers, and translating technical knowledge and customer needs into effective sales support tools
• Create and maintain sales support resources, including presentations, product materials, feature/benefit analyses, competitive information, positioning strategies, and application-focused documentation for assigned products
• Gather and analyze competitive and market information to identify customer needs, competitive solutions, and opportunities for hardware, software, and application development
• Support the introduction and positioning of new technologies by evaluating market requirements and recommending appropriate hardware, software, and application solutions
• Develop and deliver technical training for customers and Shimadzu employees through presentations, demonstrations, and hands‑on application activities
• Share technical and market knowledge through customer demonstrations, internal and external training, and hands‑on activities in the application laboratory

EDUCATION AND QUALIFICATIONS:

• Bachelor's degree in a life science field; a higher-level degree is strongly preferred
• Minimum of two years of experience in technical applications or method development with GCMS
• Experience in maintenance and repair of analytical instrumentation; marketing and sales experience are highly desirable
• Strong attention to detail, exceptional customer service skills, and a dependable work ethic
• Willingness to travel, including occasional overnight stays

At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. If your expertise surpasses the level specified in the listed position, we offer the flexibility to upgrade positions to better suit your qualifications accompanied by a salary adjustment.

COMPENSATION AND BENEFITS:

This is an exempt, full-time position that is eligible for benefits. For a complete listing of our benefits, including a 401K matching program and discretionary yearly contributions, please visit our website at www.ssi.shimadzu.com/jobs. Detailed information on each benefit, including providers and costs, will be provided to candidates during the final interview stage.

Shimadzu offers 10 paid vacation days, 8 paid personal days, 8 scheduled holidays, and 3 floating holidays in the first year of employment. After one year, employees are eligible for a generous short-term disability program, which complies with FMLA regulations, with the company covering 100% of the monthly premiums. Employees are insured at 100% of their salary for the first 6 weeks and 66.67% of their salary for weeks 7-12.

The starting salary range for this position is $89,000 to $91,000 annually, with compensation paid on a semi-monthly, exempt salaried basis. Additional variable compensation includes an incentive plan based on company and service performance, paid semi-annually in April and October. A discretionary year-end bonus may also be provided based on overall company performance.

EEO Statement:

Shimadzu Scientific Instruments (SSI) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please click here.

Qualifications

Behaviors

• Functional Expert - Considered a thought leader on a subject
• Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
• Innovative - Consistently introduces new ideas and demonstrates original thinking
• Team Player - Works well as a member of a group
• Thought Provoking - Capable of making others think deeply on a subject

Education

• Bachelors of Chemistry (preferred)

Skills

• Phone Support (required)
• Training (required)
• Instrument- GCMS (required)