Prinect Application Specialist

Heidelberg; Kennesaw (GA); Hybrid; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

Life insurance

Paid time off

Company holidays

Floating holidays

ADA accommodations

OSHA compliance

Job summary

Heidelberg USA is seeking a Prinect Application Specialist to develop and deliver training on Prinect Production software. You will combine training, workflow implementation, technical support, and sales assistance to maximize customer adoption and optimize operations.

The ideal candidate enjoys teaching, solving workflow challenges, and thrives in a fast-paced, customer-focused environment. Hybrid location with travel expected up to 50%.

Qualifications

• Technical training experience with clear communication of software concepts.
• Strong understanding of print production systems and workflow automation.
• Willingness to travel up to 50% for customer sites.

Responsibilities

• Conduct in-person, virtual, and hybrid customer training sessions on Prinect modules and workflows.
• Configure and implement Prinect solutions within customer environments, including advanced workflow automation.
• Analyze customer requirements and recommend solutions to improve efficiency and productivity.
• Troubleshoot issues during implementations and training with TAC collaboration.
• Create and maintain training materials, guides, and project reports.
• Support Sales and Project Managers by evaluating requirements and setting expectations.
• Provide expertise across Prepress, Pressroom, Postpress, Customer Service, and CtP.
• Build strong customer relationships and exceptional service throughout lifecycle.

Skills

Technical training

Presentation skills

Communication

Travel readiness

Education

Print Management program

Tools

Prinect Production Manager

Job description

About Heidelberg USA

Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team!

About Heidelberg USA – the same statement repeated.

Prinect Application Specialist

The Prinect Application Specialist is responsible for developing and delivering engaging training programs that help customers maximize the value of the Prinect Production software suite. This role combines customer training, workflow implementation, technical support, consulting services, and sales support to ensure successful customer adoption and optimization of Heidelberg's print production solutions. The ideal candidate is passionate about teaching, enjoys solving complex workflow challenges, and thrives in a fast-paced customer-focused environment.

Description & Responsibilities

• Conduct in-person, virtual, and hybrid customer training sessions covering Prinect software modules and print production workflows.
• Configure and implement Prinect software solutions within customer print production environments, including advanced workflow automation and integration.
• Analyze customer workflow requirements and recommend solutions that improve operational efficiency and productivity.
• Troubleshoot technical issues during implementations and training engagements and collaborate with Technical Assistance Center (TAC) teams on escalated issues, feature requests, and software enhancements.
• Perform workflow audits and provide professional services designed to identify waste, improve efficiencies, and optimize customer operations through the use of Prinect software.
• Create and maintain training materials, user guides, best practices documentation, and project status reports.
• Assist Sales Representatives and Project Managers by evaluating customer requirements, qualifying opportunities, and setting implementation expectations.
• Provide expertise across all print production departments including Prepress, Pressroom, Postpress, Customer Service, and Computer-to-Plate (CtP) operations.
• Build strong customer relationships while delivering exceptional service and support throughout the customer lifecycle.

Requirements & Qualifications

• Technical training experience with the ability to communicate complex software concepts clearly and effectively.
• Strong understanding of print production systems and workflow automation.
• Knowledge of print shop operations including Prepress, Pressroom, Postpress, Customer Service, and CtP environments.
• Experience with Prinect Production Manager strongly preferred.
• Experience implementing industry-standard prepress systems or working for a printing technology software vendor preferred.
• Graduate of a recognized Print Management program preferred.
• Excellent presentation, training, communication, and customer service skills.
• Strong troubleshooting, analytical, and problem-solving abilities.
• Ability to travel extensively to customer locations as needed.
• Up to 50% travel required.

Location & Compensation

Location Corporate (Hybrid)

Salary $85,000 - $90,000 annually, depending on experience.

Benefits

• Medical, dental, and vision coverage eligibility from day 1
• Short- and long-term disability coverage offered
• 401(k) plan with employer match
• Life insurance coverage offered
• Vacation, Sick and Personal Time Off offered
• 12 company holidays
• 4 floating holidays
• ADA Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
• OSHA Heidelberg provides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act. Heidelberg examines workplace conditions to make sure they conform to applicable OSHA standards. Heidelberg ensures employees have and use safe tools and equipment and properly maintain such equipment.

EEO/AA Statement

Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Heidelberg are based on business needs, job requirements, and individual qualifications without regard to any protected status under applicable law.

Pay Transparency Nondiscrimination Provision

Heidelberg will not discharge or otherwise discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant, subject to applicable legal requirements and exceptions.

Good to Know

Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.

Company Culture & History

HEIDELBERG is a company with a lively history – for over 175 years, we have combined innovation and tradition. We believe that we can shape our future. If we pull together, we will collectively turn our vision of the future into reality. We are looking for future employees who will actively shape the HEIDELBERG of tomorrow with us as part of the team. We are seeking individuals who can turn ideas into concepts and concepts into reality. If you are someone who doesn't just talk about change but also actively implements initiatives and wants to work as part of a team, then join us in actively creating a sustainably successful future. We value people who take matters into their own hands and accompany others along the journey. With us, you can leverage your skills and further develop and utilize your potential through personal development programs. Your compensation at HEIDELBERG will be attractive, your working environment modern, and your social benefits excellent. This year, we proudly celebrate 175 years of Heidelberger Druckmaschinen AG. Our rich tradition is defined by the dedication and hard work of our employees. Their commitment to customer focus, innovation, engineering excellence, and manufacturing quality has shaped our history. Explore our illustrated timeline - a journey through a legacy built by the vision, resilience, and relentless pursuit of excellence of our team members. Join us and become part of our journey towards continued success and innovation. HEIDELBERG, the world leader in sheetfed offset printing, has been a reliable partner with high innovation power for the global printing industry for over 175 years. We aim to grow in our established market segments and explore new business areas. Our motivated and competent teams are a key factor for our future success. HEIDELBERG's values are deeply rooted in our tradition and oriented towards a common future in our culture guiding principles. Diversity is a critical success factor for our future, and we aim to further promote it within our company.