Product Specialist 3

Mbi Llc; Dover (DE); On-site; USD 70,000 - 90,000; Full time

Job summary

Mbi Llc is seeking a Product Specialist 3 in Dover, DE, to support legislative information systems that facilitate operational needs. The role involves system support, business analysis, testing, and training. Key qualifications include 5+ years of experience with enterprise applications, strong collaboration skills, and analytical abilities.

This position is critical for providing user support and coordinating with technical teams to enhance legislative processes efficiently.

Qualifications

• Five or more years of experience supporting enterprise applications or information systems.
• Experience with gathering and documenting business requirements.
• Strong analytical and problem-solving skills are essential.

Responsibilities

• Serve as a subject matter expert for legislative applications.
• Collaborate to gather requirements and recommend system enhancements.
• Coordinate application testing and develop training materials.

Skills

Business analysis

User documentation

Application support

Training and user support

Analytical problem-solving

Collaboration with stakeholders

Tools

SQL

Reporting tools

Job description

- The Delaware General Assembly is seeking a Product Specialist 3 to support a portfolio of legislative information systems that facilitate legislative operations, documentation, reporting, and public information services.

- The Product Specialist serves as a functional and technical resource for assigned applications, working closely with legislative staff, business stakeholders, developers, vendors, and technology partners to ensure systems effectively support legislative business processes.

- This position is responsible for system support, business analysis, testing, documentation, training, and continuous improvement initiatives.

Essential Functions

• Serve as the subject matter expert for assigned legislative applications and business processes.
• Collaborate with stakeholders to gather requirements, analyze business needs, and recommend system enhancements.
• Coordinate application testing, issue resolution, system upgrades, and production deployments.
• Develop and maintain system documentation, business process documentation, user guides, and training materials.
• Provide user support, training, and knowledge transfer for legislative systems.
• Monitor application performance and identify opportunities for process improvement and operational efficiencies.
• Coordinate with internal technology staff, vendors, and business partners to implement enhancements and resolve issues.
• Track and manage enhancement requests, defects, risks, and project activities.
• Participate in project planning, implementation, and modernization efforts related to legislative information systems.
• Mentor junior quality assurance members and collaborate with the larger quality assurance team across legislative applications.

Required Qualifications

• Five (5) or more years of experience supporting enterprise applications, software products, or information systems.
• Experience gathering and documenting business requirements.
• Experience with documenting user acceptance criteria and associated test suites/cases.
• Experience coordinating system testing and validating business requirements.
• Experience developing technical or user documentation and delivering user support or training.
• Strong analytical, problem-solving, organizational, and communication skills.
• Ability to work effectively with both technical and non-technical stakeholders.

Preferred Qualifications

• Experience supporting government, legislative, or public-sector business processes.
• Experience with document management, workflow, case management, or legislative information systems.
• Experience with SQL, reporting tools, data analysis, or application integrations.
• Familiarity with software development lifecycle methodologies and project management practices.