Product Specialist

BRINC Drones; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical plan

401k

Parental leave

Flexible PTO

Hybrid work environment

Job summary

BRINC is hiring two Product Specialists based in the United States to support and facilitate customer demos onsite. You will fly and troubleshoot demo drones and related issues before and during product demonstrations, ensuring a smooth evaluation for public safety customers.

Ideal candidates will hold a FAA Part 107 license, maintain currency, and be comfortable traveling up to 75%. The role includes on-site demo support, equipment management, and collaboration with sales teams to showcase

Qualifications

• Demonstrated and proven Customer Service/Success skillset.
• Ability to obtain and maintain FAA Part 107 license and currency certifications.
• Ability to pass a background check and DMV evaluation with a minimum of 2 years clean driving record.
• Ability to travel up to 75%.

Responsibilities

• Provide customer-facing demo support
• Achieve and maintain technical expertise in BRINC OEM products & proprietary software
• Possess and maintain an FAA Part 107 Pilot's License
• Build positive relationships with customers and public safety agencies
• Maintain a high level of flying proficiency to perform flying duties safely and efficiently
• Partner with TAEs in the field to deliver live, interactive demonstrations of both hardware and software solutions.
• Drive and manage the DFR truck to provide on-site support for reps during client meetings, demonstrations, and field events.

Skills

Customer service

FAA Part 107

Driving license

75% travel

Job description

ABOUT BRINC:

At BRINC, we are building the technology that will define the future of emergency response. As a vertically integrated U.S. drone technology company, BRINC designs and manufactures unmanned aircraft systems, autonomous drone stations, command-and-control software, and advanced autonomy for public safety. Today, BRINC deploys Drone as First Responder (DFR) networks that dispatch drones directly to 911 calls, providing real-time aerial intelligence before ground units arrive and helping first responders make faster, safer decisions. BRINC serves more than 1,000 public safety customers across all 50 states, is the sole drone supplier to Motorola Solutions, and has raised more than $280 million from leading strategic and technology investors, including Motorola Solutions, Index Ventures, Sam Altman, Dylan Field, and others. BRINC is recruiting exceptional engineers to build the next generation of autonomous emergency-response technology, including flight-critical firmware and advanced pilot-assistance capabilities.

ABOUT THIS ROLE:

We are hiring two product specialists based in the US. Product Specialists partner with the Sales team to support and facilitate customer demos onsite. A product specialist at BRINC will be responsible for flying and troubleshooting demo and drone related issues before and during product demonstrations.

KEY RESPONSIBILITIES:

• Provide customer-facing demo support
• Achieve and maintain technical expertise in BRINC OEM products & proprietary software
• Possess and maintain an FAA Part 107 Pilot's License
• Build positive relationships with customers and public safety agencies
• Maintain a high level of flying proficiency to perform flying duties safely and efficiently
• Participate in timely and effective communication with BRINC teammates
• Partner with TAEs in the field to deliver live, interactive demonstrations of both hardware and software solutions.
• Responsibly manage assigned BRINC equipment to include demonstration truck, station, sUAS kits and all accompanying equipment.
• Proactively maintain cleanliness and functionality of all equipment to present BRINC as a solution for our public safety partners.
• Proactively conduct detailed preparation testing, pre-operational briefings with contingencies and informative debrief discussions with BRINC personnel while onsite.
• Communicate effectively with all team members while onsite and defer questions to the appropriate party during demonstrations.
• Complete required recurrent training to comply with company and regulatory requirements
• Participate and become certified in comprehensive technical troubleshooting of BRINC technology
• Ensure safety practices associated with transport of equipment and technological hardware
• Drive and manage the DFR truck to provide on-site support for reps during client meetings, demonstrations, and field events.

QUALIFICATIONS:

• Demonstrated and proven Customer Service/Success skillset
• Ability to obtain and maintain FAA Part 107 license and maintain currency certifications
• Ability to pass a background check and DMV evaluation with a minimum of 2 years clean driving record
• Ability to travel up to 75%
• Possess and maintain a valid driver's license in your primary state of residence
• Strong ability to communicate effectively and diagnose problems in a fluid environment.

PREFERRED SKILLS

• Experience with sUAS, commercial, public safety or otherwise
• Public Safety & sUAS Program Experience
• Department of Defense Experience
• Basic CRM experience
• Proficiency in sUAS operations to comply with FAA requirements for Part 107 currency and certification
• Robotic and/or sUAS Technician Experience
• Working knowledge of proper operations of sUAS per FAA Part 107, public safety COA and COW regulations.
• Experience with cellular and wireless network operations

BRINC CULTURE VALUES:

• Try the hard stuff
• Be innovative - Invent the future
• Move fast
• Listen to end-users
• Strive for excellence
• Don't build a dystopia
• Be frugal
• Save lives through technology

BENEFITS and perks listed below may vary based on the nature of your employment with BRINC and/or the country within which you work

• Comprehensive medical, dental and vision plans for our employees and their families
• 401K plan
• Maternity and paternity leave
• Flexible Time Off (Exempt) / Paid time off (Non-Exempt)
• Flexible work environment
• Orca pass (for those in Puget Sound)
• Free snacks, drinks and espresso (Seattle office)

BRINC is proud to be an equal opportunity employer that is resolute in cultivating an environment that promotes safety, diversity, inclusion and equity. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering every employee so they can do their best work.

If you have a disability or special need, please let our recruiting team know - we strive to provide appropriate accommodation and assistance.