DFR Installation Technician

BRINC Drones; United States; On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

401K plan

Maternity and paternity leave

Flexible Time Off

Flexible work environment

Orca pass

Free snacks, drinks and espresso

Job summary

BRINC is seeking an Installer Technician to install and configure hardware and software for our Drone as a First Responder program. You will travel to customer sites and BRINC’s Seattle HQ as needed, performing installations, troubleshooting, and supporting customers in real-world deployments.

The role requires hands-on work with electronics and networking, strong problem-solving, and the ability to work independently or with a small team. FAA credentials and prior UAV experience are a plus.

Qualifications

• Ability to assemble and disassemble products following installation guidelines.
• Basic computer networking aptitude.
• Basic operating system knowledge (MacOS, Windows, Linux).
• Experience with electronics, wiring, and hardware troubleshooting.
• Experience in a fast-paced environment.
• Ability to work independently and in small teams with clear communication.
• Ability to independently manage travel arrangements.
• Ability to climb ladders and lift heavy objects as required.
• Valid driver's license with clean record.

Responsibilities

• Travel to customer sites to assemble, troubleshoot, and maintain BRINC hardware and software.
• Engage with customers to understand needs and provide timely service during implementation.
• Troubleshoot hardware and software issues with internal teams.
• Advocate for customer needs and drive product enhancements from feedback.
• Ensure installations comply with building codes and safety standards.
• Maintain strong relationships with Law Enforcement / Public Safety customers.

Skills

Assemble hardware

Networking basics

OS familiarity

Electronics assembly

Fast-paced environment

Independent work

Communication

Travel planning

Physical fitness

Driver's license

Education

Bachelor of Science Degree

Tools

Google Workspace

Job description

ABOUT BRINC:

At BRINC, we are building the technology that will define the future of emergency response. As a vertically integrated U.S. drone technology company, BRINC designs and manufactures unmanned aircraft systems, autonomous drone stations, command-and-control software, and advanced autonomy for public safety. Today, BRINC deploys Drone as First Responder (DFR) networks that dispatch drones directly to 911 calls, providing real-time aerial intelligence before ground units arrive and helping first responders make faster, safer decisions. BRINC serves more than 1,000 public safety customers across all 50 states, is the sole drone supplier to Motorola Solutions, and has raised more than $280 million from leading strategic and technology investors, including Motorola Solutions, Index Ventures, Sam Altman, Dylan Field, and others. BRINC is recruiting exceptional engineers to build the next generation of autonomous emergency-response technology, including flight-critical firmware and advanced pilot-assistance capabilities.

ABOUT THIS ROLE:

BRINC is seeking a dynamic and proactive person to fill the role of Installer Technician. This role involves installing hardware & software for BRINC’s Drone as a First Responder (DFR) customer program. The DFR technician will travel to customer locations for installation and Seattle Headquarters as needed.

KEY RESPONSIBILITIES:

• Travel to customer sites in varying weather conditions to assemble, troubleshoot, and maintain BRINC hardware and software.
• Proactively engage with customers to understand their needs, provide timely service, and address any issues or concerns during implementation.
• Work with internal stakeholders to troubleshoot hardware and software issues.
• Work closely with internal stakeholders to advocate for customer needs and drive product enhancements based on customer feedback.
• Ensure installations comply with building codes & safety standards.
• Maintain strong relationships with our Law Enforcement / Public Safety customers to drive customer success and satisfaction.

QUALIFICATIONS:

• Ability to assemble and disassemble products, following installation guidelines & manuals when appropriate
• Basic computer knowledge and networking aptitude
• Basic operational knowledge of MacOS, Windows or Linux operating systems
• General working experience with electronics components, low and high voltage electrical wiring, and general knowledge of mechanics as it relates to hardware assembly and troubleshooting
• Experience working in a fast paced environment
• Ability to work independently and in a small team, take initiative, and communicate effectively
• Ability to independently book and manage all aspects of travel, including flights, accommodations, ground transportation, and itineraries.
• Ability to safely climb and work from ladders at various heights, as needed for the role.
• Ability to lift and carry heavy objects of varying weights, as required for the role.
• Must possess a valid driver's license with a clean driving record.

PREFERRED SKILLS:

• Bachelor of Science Degree
• 5+ years of experience in manufacturing or assembly of electronics for Aerospace, Robotics, Automotive, Consumer Electronics, or related industries
• Experience manufacturing UAV/UAS systems or infrastructure for commercial, industrial, or defense applications
• Exceptional Communication & Organizational Skills
• Proactive and results-oriented work ethic
• FAA Part 107 Remote Pilot Certification
• Operational Experience with DFR and/or Public Safety Drone Programs
• Knowledge of the Google Office Automation suite
• Technical Proficiency in Drone Hardware and Software
• Live within 1.5 hours of a major airport

BRINC CULTURE VALUES:

• Try the hard stuff
• Be innovative - Invent the future
• Move fast
• Listen to end-users
• Strive for excellence
• Don’t build a dystopia
• Be frugal
• Save lives through technology

BRINC is proud to be an equal opportunity employer that is resolute in cultivating an environment that promotes safety, diversity, inclusion and equity. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering every employee so they can do their best work. If you have a disability or special need, please let our recruiting team know - we strive to provide appropriate accommodation and assistance.

Benefits and perks listed below may vary based on the nature of your employment with BRINC and/or the country within which you work

• Comprehensive medical, dental and vision plans for our employees and their families
• 401K plan
• Maternity and paternity leave
• Flexible Time Off (Exempt) / Paid time off (Non-Exempt)
• Flexible work environment
• Orca pass (for those in Puget Sound)
• Free snacks, drinks and espresso (Seattle office)