Product Specialist

Telemetry Today LLC; Northern (KY); In loco; USD 65.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical plans

401K

Parental leave

Flexible time off

Flexible work environment

Orca pass

Snacks & drinks

Descrizione del lavoro

BRINC in the United States seeks two Product Specialists to support and facilitate customer demos onsite. You will fly and troubleshoot BRINC drones and related software during demonstrations, working closely with the Sales team to show our technology in action.

You must maintain FAA Part 107 certification, possess strong customer service skills, and travel up to 75% to support clients nationwide. This role emphasizes safety, rapid problem-solving, and clear communication with public safety

Competenze

• Proven Customer Service/Success skillset.
• Ability to obtain and maintain FAA Part 107 license and currency.
• Valid driver’s license and clean driving record.

Mansioni

• Achieve and maintain technical expertise in BRINC OEM products & proprietary software.
• Possess and maintain an FAA Part 107 Pilot’s License.
• Build positive relationships with customers and public safety agencies.
• Maintain flying proficiency to perform duties safely and efficiently.
• Communicate effectively with BRINC teammates during demonstrations.
• Deliver live, interactive demonstrations of hardware and software solutions.
• Manage BRINC equipment including truck, station, sUAS kits, and accessories.
• Ensure equipment cleanliness and functionality for presentations.
• Conduct pre-operational testing and debrief with BRINC personnel onsite.
• Drive and manage the DFR truck for on-site support during meetings and events.

Conoscenze

Customer service

FAA Part 107

Driving

Travel 75%

Descrizione del lavoro

At BRINC, we are building the technology that will define the future of emergency response. As a vertically integrated U.S. drone technology company, BRINC designs and manufactures unmanned aircraft systems, autonomous drone stations, command-and-control software, and advanced autonomy for public safety. Today, BRINC deploys Drone as First Responder (DFR) networks that dispatch drones directly to 911 calls, providing real-time aerial intelligence before ground units arrive and helping first responders make faster, safer decisions. BRINC serves more than 1,000 public safety customers across all 50 states, is the sole drone supplier to Motorola Solutions, and has raised more than $280 million from leading strategic and technology investors, including Motorola Solutions, Index Ventures, Sam Altman, Dylan Field, and others. BRINC is recruiting exceptional engineers to build the next generation of autonomous emergency-response technology, including flight-critical firmware and advanced pilot-assistance capabilities.

About this Role:

We are hiring two product specialists based in the US.
Product Specialists partner with the Sales team to support and facilitate customer demos onsite. A product specialist at BRINC will be responsible for flying and troubleshooting demo and drone related issues before and during product demonstrations.

Key Responsibilities:

Achieve and maintain technical expertise in BRINC OEM products & proprietary software

Possess and maintain an FAA Part 107 Pilot’s License

Build positive relationships with customers and public safety agencies

Maintain a high level of flying proficiency to perform flying duties safely and efficiently

Participate in timely and effective communication with BRINC teammates

Partner with TAEs in the field to deliver live, interactive demonstrations of both hardware and software solutions.

Responsibly manage assigned BRINC equipment to include demonstration truck, station, sUAS kits and all accompanying equipment.

Proactively maintain cleanliness and functionality of all equipment to present BRINC as a solution for our public safety partners.

Proactively conduct detailed preparation testing, pre-operational briefings with contingencies and informative debrief discussions with BRINC personnel while onsite.

Communicate effectively with all team members while onsite and defer questions to the appropriate party during demonstrations.

Complete required recurrent training to comply with company and regulatory requirements

Participate and become certified in comprehensive technical troubleshooting of BRINC technology

Ensure safety practices associated with transport of equipment and technological hardware

Drive and manage the DFR truck to provide on-site support for reps during client meetings, demonstrations, and field events.

Qualifications:

Demonstrated and proven Customer Service/Success skillset

Ability to obtain and maintain FAA Part 107 license and maintain currency certifications

Ability to pass a background check and DMV evaluation with a minimum of 2 years clean driving record

Ability to travel up to 75%

Possess and maintain a valid driver’s license in your primary state of residence

Strong ability to communicate effectively and diagnose problems in a fluid environment.

Preferred Skills

Experience with sUAS, commercial, public safety or otherwise

Public Safety & sUAS Program Experience

Department of Defense Experience

Basic CRM experience

Proficiency in sUAS operations to comply with FAA requirements for Part 107 currency and certification

Robotic and/or sUAS Technician Experience

Working knowledge of proper operations of sUAS per FAA Part 107, public safety COA and COW regulations.

Experience with cellular and wireless network operations

BRINC Culture Values:

Try the hard stuff

Be innovative - Invent the future

Move fast

Listen to end-users

Strive for excellence

Don’t build a dystopia

Be frugal

Save lives through technology

BRINC is proud to be an equal opportunity employer that is resolute in cultivating an environment that promotes safety, diversity, inclusion and equity. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering every employee so they can do their best work. If you have a disability or special need, please let our recruiting team know - we strive to provide appropriate accommodation and assistance.

Benefits and perks listed below may vary based on the nature of your employment with BRINC and/or the country within which you work

Comprehensive medical, dental and vision plans for our employees and their families

401K plan

Maternity and paternity leave

Flexible Time Off (Exempt) / Paid time off (Non-Exempt)

Flexible work environment

Orca pass (for those in Puget Sound)

Free snacks, drinks and espresso (Seattle office)