Product Specialist

Valsoft Corporation Inc.; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

Valsoft Corporation Inc. is looking for a full-time Product Specialist to train customers on Keystone software both on-site and remotely. You will develop training materials, provide implementation support, and serve as a Tier 3 customer support resource.

The ideal candidate will possess strong skills in customer relationship building, software setup familiarity, and have experience in training diverse audiences. This role offers a hybrid work environment, allowing flexibility in your work approach.

Qualifications

• Ability to manage multiple priorities independently and efficiently.
• Experience in developing training materials and providing support.

Responsibilities

• Train customers on Keystone software and develop training materials.
• Provide billable professional services including implementation support.
• Serve as a Tier 3 support resource for complex issues.

Skills

Quick learner with the ability to develop deep product knowledge

Proven ability to work autonomously

Strong interest in building long-term customer relationships

Familiarity with enterprise-level software setup

Experience in software training for various audiences

Job description

Training customers on Keystone software products both on-site and remotely, the full-time Product Specialist will develop training materials, provide implementation support, and serve as a Tier 3 customer support resource in a hybrid work environment.

Key responsibilities

• Train customers on Keystone software, including developing training materials and planning agendas
• Provide billable professional services such as implementation support and tailored training engagements
• Serve as a Tier 3 support resource for complex customer issues, coordinating with the development team for resolutions

Required qualifications

• Quick learner with the ability to develop deep product knowledge independently
• Proven ability to work autonomously and manage multiple priorities
• Strong interest in building long-term customer relationships
• Familiarity with enterprise-level software setup and administration
• Experience in software training for both technical and non-technical audiences