Product Specialist

Ediphi; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Equity

Unlimited PTO

Health insurance

Paid parental leave

Remote-first team

Job summary

Ediphi is seeking a Product Specialist to lead customer implementations from kickoff through adoption and translate customers’ workflows into Ediphi. You will train customers, manage timelines, and collaborate with Sales, Data, and Support to deliver an outstanding experience.

Ideal candidates have 3+ years in construction estimating and strong communication skills, with a remote-first mindset and willingness to travel ~30% to client sites and events.

Qualifications

• 3+ years in construction estimating, preconstruction, or a related role.
• Strong communication skills to explain new concepts to diverse audiences.
• Excellent problem-solving with a customer-first mindset.
• Highly organized with attention to detail and follow-through.
• Comfortable juggling multiple priorities in a remote environment.

Responsibilities

• Learn the Ediphi platform to confidently guide and support customers.
• Lead customer implementations from kickoff through adoption.
• Build trusted relationships and map each customer’s estimating process.
• Deliver engaging training and guide customers through change.
• Manage implementation timelines, milestones, and expectations.
• Partner with Customer Success Managers to drive adoption and success.

Skills

Estimating

Customer training

Relationship building

Communication

Problem solving

Organization

Remote work

Project management

Job description

About Us

Ediphi offers the most comprehensive cloud-based estimating and preconstruction solution on the market. Our goal is to reduce the time spent in preconstruction, enabling projects to break ground more quickly and estimators to feel more confident in their work.

We started when Michael Navarro, an estimating pro at Suffolk, knew there was a better way than relying on spreadsheet nightmares. He began creating a solution built by estimators, for estimators. He teamed up with Dustin DeVan, founder of BuildingConnected (acquired by Autodesk for $275 million), to launch Ediphi in 2023. With a $12M Series A round led by Norwest Venture Partners and with ongoing participation from Suffolk Technologies, Ediphi continues to grow as a SaaS offering for General Contractors around the country.

About This Role

We’re looking for an experienced construction professional who’s passionate about pre-construction and enjoys working directly with customers. As a Product Specialist, you’ll lead customer implementations from kickoff through adoption, helping customers successfully transition to Ediphi and transform the way they estimate.

Our Sales team shows customers what’s possible, our Product Specialists make it a reality. You’ll learn how each customer works today, translate their workflows into Ediphi, and serve as a trusted advisor throughout their implementation and adoption journey. If you enjoy solving problems, building relationships, and helping customers succeed, this is an opportunity to make a meaningful impact on the future of construction.

What You’ll Do:

• Learn the Ediphi platform to confidently guide and support customers.

• Lead customer implementations from kickoff through successful adoption.

• Build trusted customer relationships and understand each customer’s estimating process to help them successfully adopt Ediphi.

• Deliver engaging training and guide customers through change with confidence.

• Manage implementation timelines, milestones, and customer expectations.

• Partner closely with Customer Success Managers to drive adoption and long-term customer success.

• Collaborate with Sales, Data and Support to deliver an exceptional customer experience.

• Track customer progress, capture feedback, and advocate for product improvements.

• Partner with the Makers team to test new features and provide product feedback.

• Travel to customer sites for implementations, training, and industry events (approximately 30%).

What You’ll Need:

• 3+ years of experience in construction estimating, preconstruction, or a related industry role.

• Strong communication skills with the ability to explain new concepts to a variety of audiences.

• Excellent problem-solving skills and a customer-first mindset.

• Highly organized with strong attention to detail and follow-through.

• Comfortable managing multiple priorities and adapting to changing customer needs.

• Self-motivated and able to work independently in a remote environment.

• Passion for learning new technology and helping customers adopt new ways of working.

• Experience training, implementing new software, or working directly with customers is a plus.

Why take on this role?

• Opportunity for real impact. Help shape the culture, direction, and success of a fast-moving startup.

• Supportive leadership team. Work with experienced leaders who prioritize your growth and well-being.

• Competitive compensation, equity, and growth potential. Be part of something big, where your contributions have an outsized impact, both professionally and financially.

• Change an industry while improving how people work. Don’t take our word for it, check out what our customers say about Ediphi.

Benefits:

• Competitive salary and equity

• Unlimited PTO (and we actually encourage you to use it)

• Health, dental, vision, and life insurance

• 12 weeks of paid parental leave

• A phenomenal, remote-first team that deeply cares about creating great products

Join us!

At Ediphi, our values are passion, integrity, curiosity, humility, and openness.

Building a fantastic product requires building an amazing, diverse team. Diversity in life and perspective is the driver of creativity and innovation! Thus, we do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We invite candidates from all backgrounds to join our mission. At this time, we’re only hiring applicants located in the U.S. or Canada who do not require a visa sponsorship. Check back in the future, though, as we grow!