Customer Success Manager

Edgevanta, Inc.

Nashville (TN)

On-site

USD 90,000 - 155,000

Full time

6 days ago

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Benefits offered by this job

Health, dental, and vision insurance

401(k) plan

Unlimited book club budget

Job summary

Edgevanta, Inc. in Nashville is seeking a Customer Success Manager to build and scale the CS function from onboarding to renewals. You’ll own onboarding, support, and the feedback loops that make our product better.

This early, high-leverage role comes with real ownership and a pathway to impact across the organization. You’ll work directly with the founder and CEO, partner with product and engineering, and help drive adoption, expansions, and customer satisfaction as we grow from 50 to 150+

Qualifications

3–6 years in customer-facing SaaS or construction roles with customer interaction
Ability to learn industry terms and explain them to estimators and executives
Strong written and verbal communication
Organized, proactive, and self-directed
Willingness to travel ~1 week per month for customer visits and team collaboration

Responsibilities

Be highly responsive when customers are stuck and provide fast, helpful support
Own and implement our support infrastructure (message board, help docs, etc.)
Own the support experience end-to-end
Build and maintain customer health dashboards that drive retention decisions
Build relationships with estimators, project managers, and preconstruction teams
Run onboarding and training sessions, and kickoff calls and QBRs as accounts mature
Translate feedback into clear product input
Create training videos and documentation
Drive expansions and renewals
Define and build our customer success playbook as we scale

Skills

Ownership

Fast learner

Communication

Organized

Attention to detail

Job description

Location: On Site in Nashville, TN (3 days a week)

Nashville candidates will work directly with the founder from The Malin in Wedgewood-Houston. This role requires US work authorization.

Compensation: $90-110K base + $30-45K variable = $120-155K OTE + meaningful equity

Travel: ~2 weeks per quarter on average for customer visits, onboarding, and team collaboration

Reports to: Founder & CEO

tl;dr

We're hiring a Customer Success Manager to help build the CS function that scales us from 50 to 150+ customers. You'll own onboarding, support, and the feedback loops that make our product better. This is an early, high-leverage role with real ownership.

What is Edgevanta?

Edgevanta builds AI agents that help heavy civil contractors estimate and bid work faster and more accurately.

Our product analyzes large bid packages - plans, specs, and historical pricing data - to extract key requirements, quantities, and risks so estimating teams can bid faster and with more confidence under tight deadlines.

We work with top companies like CW Matthews, Barnhill, and Emery Sapp & Sons. Founded by a fourth-generation contractor with 13 years in the field, we've grown revenue over 200% in the last 12 months with a senior team of 8. Construction is a $12T global industry still running on spreadsheets and we're changing that.

Our goal is to become the operating system for preconstruction in heavy civil.

Why are we hiring this role?

We're adding 5+ enterprise customers a month and plan to grow our customer base to over 150 in the next 12 months. As adoption increases, onboarding, usage monitoring, and customer support are becoming core, full-time functions.

Customer success is core to how we win. In construction, responsive support is one of our strongest tools for keeping customers and earning referrals. You'll build this foundation: own the support queue, create scalable processes, and ensure we can grow without sacrificing quality. The connection between your work and customer outcomes is immediate and visible.

You'll operate at the intersection of customers, product, and AI. When customers get stuck or usage drops, you own it. You’ll work directly with the founder, product, and engineering to turn real-world usage into better agents, workflows, and results. Strong judgment matters: knowing when to move fast, dig deeper, or escrow.

What You’ll Do

Be highly responsive when customers are stuck - we pride ourselves on fast, helpful support
Own and implement our support infrastructure (message board, help docs, etc.)
Own the support experience end-to-end
Build and maintain customer health dashboards that drive retention decisions
Build relationships with estimators, project managers, and preconstruction teams
Run onboarding and training sessions, and eventually kickoff calls and QBRs as accounts mature
Translate raw customer feedback into clear, actionable product input
Create training videos and documentation
Drive expansions and renewals
Define and build our customer success playbook as we scale

What does a typical week look like?

This role flexes based on customer needs and product releases, but a typical week might look like:

50% working directly with customers: onboarding, unblocking users, answering questions, improving outputs, running training sessions, and proactively reaching out when usage drops
20% improving enablement: creating short videos, documentation, examples, and workflows so customers get value faster the next time
15% working with product and engineering: reviewing customer feedback and helping prioritize fixes or improvements
15% on reporting, analysis, and strategic projects: usage reviews, account health checks, and process improvements

How technical is this role?

You’ll work inside our product daily - learning the workflows, understanding how estimators use the tools, and diagnosing why outputs might not be meeting expectations. No coding required, but you should be comfortable becoming a power user and helping customers navigate the product confidently.

How we work?

We’re an AI-native company. Our team uses AI tools daily - for research, writing, analysis, and building. You should be comfortable working alongside AI and eager to find new ways to use it.

Who will I work with day to day?

You’ll report directly to our Founder & CEO Tristan Wilson and work closely with:

What does success look like in the first 3–6 months?

80%+ of customers actively using the product weekly and getting clear value
Help close $100K+ in expansion revenue from existing customers
Generate 3+ customer referrals that result in closed deals
20+ high-quality product insights documented and prioritized with the product team
5+ pieces of enablement content created (videos, docs, workflows)
Issues and confusion are identified early and resolved quickly
Product and engineering have a clean, high-signal view of what customers actually need
Customers see you as the go-to person who "gets it" and gets things done

What We’re Looking For

Required

High ownership, agency, urgency, and follow-through
Fast learner. No construction experience required, but you should be able to learn industry terms and answer questions from estimators and executives in 2-3 months
Strong written and verbal communication
Organized, proactive, and self-directed
High standards and attention to detail
Our customers start their day at 7:30am CST, so we typically start by 8am CST to be responsive
Willingness to travel ~ week per month for customer visits and team collaboration

Background

3-6 years in one of these:
- Customer-facing SaaS or solutions engineering, or
- Construction roles with customer interaction (estimator, PM, field engineer, operations)
This role is about judgment, ownership, and learning speed
You should be able to point to examples where you've owned outcomes, worked directly with customers, and learned complex tools or processes quickly

Why Join

You'll be joining at the right time. We've grown revenue almost 3X in the last 12 months and we're adding 5+ enterprise customers per month. We have real traction with top-tier contractors like CW Matthews and Barnhill, and we're seeing strong pull from infrastructure contractors of all sizes from coast to coast. The opportunity is massive and the timing is right. The next 12-18 months are when we scale from strong signal to category dominance.
You'll own a function, not just do a job. As our second CSM, you'll help build the playbook for how we scale to 150+ customers. If we nail this, in 12-18 months you could be leading a CS team, owning renewals/expansion revenue, or transitioning into product operations. Early hires define their own path here.
You'll work with an insider founder. Tristan is a fourth-generation contractor with 13 years in the field who's built a following of thousands of civil construction professionals through his newsletter . He knows this industry intimately and built a product contractors actually want (rare in construction tech). You'll learn from someone who understands both the problem and the solution.
You'll work with a team that's done this before. Our founding team has scaled startups past this stage. We're tight - we've been working together for years and know how to move fast and earn client trust. You're not joining a team figuring it out for the first time.
You'll see real impact fast. In construction, great customer success drives word-of-mouth referrals. Do this well and you'll directly see deals close because of your work. The feedback loop is immediate.
You'll get paid if we win. As a founding team member, your equity represents real upside if we execute. We're building infrastructure for a $12T industry that's ripe for disruption.
Health, dental, and vision insurance
401(k) plan
Unlimited book club budget