Product Specialist

DWYER INSTRUMENTS, LLC; Sioux Falls (SD); On-site; USD 55,000 - 85,000; Full time

Job summary

DWYER INSTRUMENTS, LLC is seeking a Product Specialist to provide deep technical knowledge of our product suite. You will collaborate with sales, engineering, and marketing to ensure accurate representation, implementation, and support across diverse industrial settings.

You will educate teams, optimize online product materials, and support demonstrations for clients and partners while sharing field feedback with R&D for ongoing product improvements.

Qualifications

• Bachelor's degree in a science, engineering, finance, or economics discipline.
• Fluency in English; second language or international experience a plus.
• Excellent communication, presentation, and interpersonal skills.
• Ability to translate complex concepts into user-friendly explanations.
• Willingness to travel for client demonstrations and industry events.
• Experience working across multifunctional teams.

Responsibilities

• Product Expertise: maintain knowledge of product specifications and applications.
• Digital materials: develop and maintain digital product materials for online channels.
• E-commerce collaboration: optimize product listings and categorization.
• Customer support: provide technical solutions tailored to customer needs.
• Sales/Marketing: support presentations and training for clients and partners.
• Feedback loop: relay field feedback to R&D for product improvements.
• Training: conduct internal sessions on product changes and best practices.
• Market analysis: monitor industry trends and competitive products.
• Support operations: assist with ad-hoc lifecycle requests.

Skills

Strong communication

Presentations

Interpersonal skills

Collaborative across teams

Technical acumen

Travel willingness

Education

Bachelor's degree in science, engineering, finance or economics

Job description

POSITION SUMMARY:

The Product Specialist will play a pivotal role in providing deep technical knowledge about our suite of products. This individual will work closely with sales, engineering, and marketing teams to ensure that our products are correctly represented, implemented, and supported in diverse industrial settings.

Responsibilities include the following. Other duties may be assigned.

• Product Expertise: Maintain comprehensive knowledge of our product suite, including technical specifications, applications, and integration capabilities.
• Digital Material Management: Collaborate with the marketing team to develop, refine, and maintain digital product materials, ensuring accurate representation of product features, benefits, and technical details for online channels.
• E-commerce Collaboration: Work closely with the e-commerce team to optimize product listings, ensure accurate product categorization, and assist in devising strategies to improve online sales conversions.
• Customer Support: Provide technical support and solutions to customers, understanding their unique requirements, and ensuring that our products meet or exceed those needs.
• Sales and Marketing Collaboration: Partner with the sales and marketing teams to deliver accurate product presentations, training sessions, and demonstrations for prospective clients and partners.
• Feedback Loop: Collaborate with R&D and engineering teams by providing feedback from the field to drive product improvements and innovation.
• Training: Develop and conduct internal training sessions to ensure that all relevant teams are up-to-date with product changes, updates, and best practices.
• Market Analysis: Stay informed about industry trends, competitor products, and emerging technologies in the industrial sensing realm.
• Support operations team with ad-hoc requests addressing all phases of product lifecycle.

Requirements:

Qualifications and Educational Requirements:

• Requires a bachelor’s degree in a science, engineering, finance, or economics discipline.
• Fluency in English is required, second language or demonstrated international experience is a strong plus.
• Strong technical acumen with the ability to translate complex concepts into user-friendly explanations.
• Takes initiative and is committed to gaining knowledge required to become product expert
• Excellent communication, presentation, and interpersonal skills.
• Proven track record of working collaboratively across multifunctional teams.
• Willingness to travel for client demonstrations, industry conferences, and internal meetings.

We believe in transparent and equitable pay. All U.S. job postings include a good-faith salary range based on role, location, experience, and internal equity. We're happy to discuss compensation openly throughout the hiring process.

Equal employment opportunity, including veterans and individuals with disabilities.